Call and Voicemail Recording Retention Policy

As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. By default, accounts are set to delete recordings after 6 months.

To define the retention policy of your call recordings:

• Log in to your Talkdesk account as an Administrator.
• Select the Admin tab [1].
• Click on Preferences [2].
• Scroll down to the "Storage Settings" section.
• Select the desired option from the "Delete Call and Voicemail Recordings" drop-down [3].
• Click on Save [4].

Call and voicemail recordings older than the selected period will now be periodically removed.