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Call and Voicemail Recording Retention Policy


As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. You can choose to delete recordings after 1 month, 3 months, 6 months or never.

By default, accounts are set to delete recording after 6 months.

To define the retention policy of your call recordings follow these steps:


To define the retention policy of your call recordings:

  • Log into your Talkdesk account as an Administrator.
  • Select the 'Admin' section [1].
  • Click the 'Preferences' tab [2].
  • Scroll down to the 'Storage Settings' section.
  • Select the desired option from the 'Delete Call and Voicemail Recordings' [3] drop-down menu list: After 1 month, After 3 months, After 6 months or Do not delete.
  • Click 'Save' [4].

Call/voicemail recordings older than the selected period will now be periodically removed.

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