As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. You can choose to delete recordings after 1 month, 3 months, 6 months, 12 months or never.
By default, accounts are set to delete recording after 6 months.
To define the retention policy of your call recordings:
- Log into your Talkdesk account as an Administrator.
- Select the Admin section [1].
- Click the Preferences tab [2].
- Scroll down to the "Storage Settings" section.
- Select the desired option from the Delete Call and Voicemail Recordings [3] drop-down menu list: After 1 month, After 3 months, After 6 months, After 12 months, or Do not delete.
- Click Save [4].
Call/voicemail recordings older than the selected period will now be periodically removed.
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