Usage Pricing

In addition to your licenses, your Talkdesk contract will include usage rates. Admins can download usage pricing by accessing the "Admin" application > Usage tab [1] > Click on Download usage pricing [2].


Service Rate Card Features/Products
Contact Center Call

Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC.  


Phone numbers purchased


SMS and MMS messages sent/received


Talkdesk Dialer


Answering Machine Detection

Voicemail Transcription

All CX Cloud Editions

Speech Transcription

All CX Cloud Editions

Software Product Services

Virtual Agent Digital

Virtual Agent Voice

Talkdesk Conversation Orchestrator

AI Platform

TTS Powered by Amazon Polly

Talkdesk for Salesforce Service Cloud Voice

Customer Experience Analytics

Talkdesk CX Sensors

Talkdesk Screen Recording

Social Messaging

Digital Connect

API Request

Talkdesk Identity

Talkdesk Healthcare Experience Cloud

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