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Call and Phone Number Pricing

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As a Talkdesk account administrator, you can now download and see the list of prices applicable to your phone calls and numbers, as part of your plan or agreement with us.

Note: Prices vary depending on the country and the number type. Learn more here.

To download the CSV file listing of call rates and phone number pricing applicable to your account, follow these simple steps:

Phone_Number_Pricing.png

  • Log into your Talkdesk account as an Administrator.
  • Click the "Admin" section [1] at the top of the page.
  • Select the "Billing" tab [2].
  • Click the "Call and Phone Number Pricing" link [3].
  • Click the Inbound Calls, Outbound Calls or Numbers button to download the respective CSV file listing of rates and prices applicable to your account.

 

Inbound Calls

Sample CSV export:

Inbound_Calls.png

  • Country corresponds to the country’s “ISO 3166-1 alpha-2” standard country code.
  • Type corresponds to the type of phone number the call was received on in Talkdesk (local, national, tollfree, and mobile). Note: 'default' generally corresponds to the local phone number type.
  • Price_per_minute corresponds to the rate charged per minute (rounded up to the nearest minute) for an incoming call received on the phone type associated with this line item.

  

Outbound Calls

Sample CSV export:

Outbound_Calls.png

  • Country_code corresponds to the country’s “ISO 3166-1 alpha-2” standard country code.
  • Country_name corresponds to the country’s “ISO 3166-1” standard country name.
  • Price_per_minute corresponds to the rate charged per minute (rounded up to the nearest minute) for an outgoing phone call associated with this line item.  
  • Prefixes correspond to the prefix(es) assigned to this particular rate item. Any phone call originating from Talkdesk directed at this particular country and prefix numerical combination will be billed at this associated price. Multiple prefixes may be grouped for geographic locality or phone type (landline, cellular) reasons. Note: If you are seeing #####, please expand the column width to reveal the appropriate prefixes. 

 

Phone Numbers

Sample CSV export:

Phone_Numbers.png

  • Country corresponds to the country’s “ISO 3166-1 alpha-2” standard country code.
  • Type corresponds to the type of phone number in Talkdesk (local, national, tollfree, and mobile).
  • Price_per_month corresponds to the price charged per month to rent and use the phone number associated with this line item.
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