In addition to your license, your Talkdesk contract will include usage rates for telecommunications (Telco) and, if applicable, product usage rates. By default, if you are an Administrator, you can easily download the Telco and product usage rate cards applicable to your account.
Telco Usage Rate Cards:
Price of usage for telecommunications-related charges: e.g. minutes (inbound and outbound) and SMS sent.
Rate Card
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Features
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Call
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Calls made/received via Talkdesk carriers. Includes events such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC (Note: This doesn’t apply if you have purchased BYOC as an optional add-on product. A breakdown of these costs are available in your cost report).
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Number
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Phone numbers purchased through Talkdesk.
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Message
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SMS and MMS messages sent/received via Talkdesk.
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Product Usage Rate Cards:
Price of using a given product. In some cases, the usage rate is billed on top of the subscription price.
Rate Card
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Products
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Dialer
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Talkdesk Dialer
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Api Request
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Identity
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Product Services
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Virtual Agent Digital
Virtual Agent Voice
Conversation Orchestrator
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AI Platform - The functionalities, products, and transcription types below appear as "AI Platform" under the "description" column of the Product Services rate card:
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Functionality
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Product / Package
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Transcription Type
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CX Sensors
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CX Sensors
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Real-time
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Talkdesk Interaction Analytics
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Customer Experience Analytics
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Batch
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AI & Automated QM
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Customer Experience Analytics
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Batch
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Voice Transcriptions
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Talkdesk for Salesforce Service Cloud
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Real-time
Batch
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Agent Assist Voice
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Agent Assist
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Real-time
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Voicemail Transcription
(Activation required)
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Functionality
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Product / Package
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Transcription Type
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Voicemail
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CX Cloud Essentials
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Batch
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Speech Transcription
(Activation required)
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Studio Speech
-to-Text
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CX Cloud Essentials
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Real-time
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See related article: How to Download and Interpret your Rate Cards
