How can we Help?

Call and Phone Number Pricing

Follow

By default, if you are an Administrator, you can download price lists with the rates applicable to the account:

To do this, please follow these steps:

Call_and_Phone_Number_Pricing.png

  1. Click the Admin section [1].
  2. Select the Billing tab [2].
  3. Click on Usage Pricing [3].
  4. From the "Service" drop-down list, select the rate card you wish to download [4]:
    • Calls.
    • Messages (SMS/MMS).
    • Phone Numbers.
    • Speech to Text.
    • Voicemail Transcriptions.

Note: You will see only the list of rate cards available for your account.

  1. Hit Download [5] to transfer the chosen rate card as a CSV.

 

Using the Rate Cards

In this section, you can find a sample of each rate card, followed by a description of the columns.

 

Calls 

Calls_rate_card.png

  • resource: indicates the type of service, i.e., call.
  • direction: the direction of the call (inbound or outbound).
  • type: the type of item when it refers to a customer number from another carrier (byoc), or a call monitoring.
  • resolutions: the call resolutions that are charged at the associated price (answered, missed, voicemail).
  • country_code: corresponds to the country's ISO 3166-1 alpha-2 standard country code.
  • category: the category of the phone number through which the inbound call is received (local, mobile, national, tollfree). Note: If a country does not have a category available, this means that we will apply the default rate for inbound calls, which is the “empty category” (i.e., a blank cell in the category column); if there is not an empty category for that country, we will apply the default value for inbound calls (i.e., no country and no category).
  • prefixes: this column lists phone number prefixes separated by a semicolon. The outbound calls directed at a certain country and prefix combination are charged at the indicated rate.
    • Prefixes may be grouped for geography or phone type reasons (landline, mobile).
    • sip:;client refers to agent-to-agent calls.
  • price: the rate that is charged per minute (rounded up to the nearest minute).

 

Messages

Messages_rate_card.png

  • resource: indicates the type of service, i.e., message.
  • direction: the direction of the message (inbound or outbound).
  • type: the type of message (sms or mms). The mms type has only one rate, corresponding to the inbound direction, as some contacts may reply to an sms using mms.
  • country_code: corresponds to the country’s ISO 3166-1 alpha-2 standard country code.
  • price: the price charged per message.

 

For more information about SMS, please read the article SMS FAQ.

 

 

Phone Numbers

Numbers_rate_card.png

  • resource: indicates the type of service, i.e., number.
  • country_code: corresponds to the country’s ISO 3166-1 alpha-2 standard country code.
  • category: corresponds to the type of phone number in Talkdesk (local, mobile, national, tollfree).
  • price: the price charged per month, to rent and use the phone number.

 

Speech to Text

Speech_transcription_rate_card.png

  • resource: indicates the type of service, i.e., speech_transcription.
  • price: the price charged for each transcription.

 

For more information about Speech to Text, please read Talkdesk Studio's documentation on Voice Transcription.

 

Voicemail Transcriptions 

Voicemail_transcription_rate_card.png

  • resource: indicates the type of service, i.e.,voicemail_transcription.
  • price: the price charged for each transcription.

 

If you have any questions, please refer to your Customer Success Manager or contact support@talkdesk.com.

All Articles ""
Please sign in to submit a request.