In addition to your licenses, your Talkdesk contract will include usage rates. Admins can download usage pricing by accessing the "Admin" application > Usage tab [1] > Click on Download usage pricing [2].
|
Service |
Billable Resource |
Features/Products |
|
Contact Center (Telco Usage Aggregator*) |
CALL |
Includes calls such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC. |
|
NUMBER |
Purchased phone numbers |
|
|
MESSAGE |
SMS and MMS messages sent/received |
|
|
DIALER |
||
|
AMD |
Answering Machine Detection |
|
|
VOICEMAIL_TRANSCRIPTION |
All CX Cloud Editions |
|
|
SPEECH_TRANSCRIPTION |
All CX Cloud Editions |
|
|
Software (Product Usage Aggregator*) |
PRODUCT_ SERVICE |
AI Platform (Batch/Real-time) Customer Experience Analytics Digital Connect Social Messaging (Facebook Messenger & WhatsApp) Talkdesk Fax |
|
API_REQUEST |
Talkdesk Healthcare Experience Cloud (Athena Health Connector and Epic Connector) |
*This is how it appears on your invoice.