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Call and Phone Number Pricing

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By default, if you are an Administrator, you can download price lists with the rates applicable to the account:

To do this, please follow these steps:

Call_and_Phone_Number_Pricing.png

  1. Click the Admin section [1].
  2. Select the Billing tab [2].
  3. Click on Usage Pricing [3].
  4. From the "Service" drop-down list, select the rate card you wish to download [4]:
    • Calls.
    • Messages (SMS/MMS).
    • Phone Numbers.
    • Speech to Text.
    • Voicemail Transcriptions.

Note: You will see only the list of rate cards available for your account.

  1. Hit Download [5] to transfer the chosen rate card as a CSV.

 

Using the Rate Cards

In this section, you can find a sample of each rate card, followed by a description of the columns.

 

Calls 

Calls_rate_card.png

  • resource: indicates the type of service, i.e., call.
  • direction: the direction of the call (inbound or outbound).
  • type: the type of item when it refers to a customer number from another carrier (byoc), or a call monitoring.
  • resolutions: the call resolutions that are charged at the associated price (answered, missed, voicemail).
  • country_code: corresponds to the country's ISO 3166-1 alpha-2 standard country code.
  • category: the category of the phone number through which the inbound call is received (local, mobile, national, tollfree). Note: If a country does not have a category available, this means that we will apply the default rate for inbound calls, which is the “empty category” (i.e., a blank cell in the category column); if there is not an empty category for that country, we will apply the default value for inbound calls (i.e., no country and no category).
  • prefixes: this column lists phone number prefixes separated by a semicolon. The outbound calls directed at a certain country and prefix combination are charged at the indicated rate.
    • Prefixes may be grouped for geography or phone type reasons (landline, mobile).
    • sip:;client refers to agent-to-agent calls.
  • price: the rate that is charged per minute (rounded up to the nearest minute).

 

Messages

Messages_rate_card.png

  • resource: indicates the type of service, i.e., message.
  • direction: the direction of the message (inbound or outbound).
  • type: the type of message (sms or mms). The mms type has only one rate, corresponding to the inbound direction, as some contacts may reply to an sms using mms.
  • country_code: corresponds to the country’s ISO 3166-1 alpha-2 standard country code.
  • price: the price charged per message segment.

 

For more information about SMS, please read the article SMS FAQ.

 

 

Phone Numbers

Numbers_rate_card.png

  • resource: indicates the type of service, i.e., number.
  • country_code: corresponds to the country’s ISO 3166-1 alpha-2 standard country code.
  • category: corresponds to the type of phone number in Talkdesk (local, mobile, national, tollfree).
  • price: the price charged per month, to rent and use the phone number.

 

Speech to Text

Speech_transcription_rate_card.png

  • resource: indicates the type of service, i.e., speech_transcription.
  • price: the price charged per minute of speech transcription (rounded up in periods of 15 seconds).

 

For more information about Speech to Text, please read Talkdesk Studio's documentation on Voice Transcription.

 

Voicemail Transcriptions 

Voicemail_transcription_rate_card.png

  • resource: indicates the type of service, i.e.,voicemail_transcription.
  • price: the price charged per minute for voicemail transcription (rounded up to the nearest minute).

 

If you have any questions, please refer to your Customer Success Manager or contact support@talkdesk.com.

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