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Usage Pricing

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In addition to your license, your Talkdesk contract will include usage rates for telecommunications (telco) and, if applicable, product usage rates. By default, if you are an Administrator, you can easily download the telco and product usage rate cards applicable to your account.

 

Telco Usage Rate Cards:

Price of usage for telecommunications-related charges: e.g. minutes (inbound and outbound) and SMS sent.

Rate Card

Features

Call 

Calls made/received via Talkdesk carriers. Includes events such as Inbound, Outbound, Agent-to-Agent calls, Call Monitoring, and BYOC  (Note: This doesn’t apply if you have purchased xConnect as an optional add-on product. A breakdown of these costs are available in your cost report).

Number

Phone numbers purchased through Talkdesk.

Message

SMS and MMS messages sent/received via Talkdesk.

 

Product Usage Rate Cards:

Price of using a given product. In some cases, the usage rate is billed on top of the subscription price.

Rate Card

Products

Dialer

Predictive Dialer

Api Request

Guardian Identity

Product Services

Virtual Agent Digital

Virtual Agent Voice

AI Platform

Functionality

Product / Package 

Transcription Type

CX Sensors

Customer Experience Analytics

Real-time

Talkdesk Interaction Analytics

Customer Experience Analytics

Batch

AI & Automated QM

Customer Experience Analytics

Batch

Voice Transcriptions

Talkdesk for Salesforce Service Cloud

Real-time

Agent Assist Voice

 

Agent Assistance

 

Real-time

Functionality

Product / Package

Transcription Type

Voicemail Transcription

(Activation required)

Voicemail 

CX Cloud Essentials

Batch

Speech Transcription

(Activation required)

Studio Speech to Text

CX Cloud Essentials

Real-time

 

See related article: How to Download and Interpret your Rate Cards

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