Talkdesk’s messaging allows you to send and receive SMS messages. This service is integrated with Talkdesk Global Communications Network (GCN) and uses mobile-type numbers to ensure the best possible delivery.
Customers can now use their own numbers to send SMS surveys, enabling broader global coverage. This feature supports most countries worldwide, provided the numbers are compatible with GCN.
Key Features
- Global Reach: Send SMS surveys to most countries worldwide.
- Flexibility: Use your own number to personalize survey communication.
How to Create and Send an SMS Survey
Refer to Creating an SMS Survey for more details on how to select a number to send SMS surveys.
Important Notes
- The existing SMS survey flow can continue utilizing the current number pool. However, starting November 4, 2024, newly-created SMS surveys will no longer be able to use the Talkdesk SMS number pool that has geolocation restrictions limited to certain countries for sending SMS surveys.
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Unsupported Numbers:
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- SMS BYOC (Bring Your Own Carrier) Numbers: These are not compatible for sending SMS surveys.
- SMS Conversation Numbers: Numbers used for conversational SMS interactions cannot be used for surveys.
- Notification Numbers: Numbers designated for notifications are also not supported.
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