Check out what's new from the prior week:
- [Preview] Talkdesk CXA Operations Center (formerly AI Trainer)
- Talkdesk Digital Engagement
- Talkdesk Explore
- Talkdesk Workspace Desktop App
- Product Notice: Update to Studio Callback Billing [Effective Aug 17, 2026]
Release Notes
Talkdesk CXA Operations Center (formerly AI Trainer)
- [Preview] Custom Metrics for Talkdesk AI Agent Evaluation: Teams define quality and process criteria once and reuse them across multiple evaluation scenarios, working alongside existing metrics. New capabilities include: Metrics Library, Critical Toggle, Steps Toggle, Granular Verdicts, and Dataset Compatibility.
Talkdesk Digital Engagement
- Apply queues scope to All open view: Supervisors only see conversations tied to their assigned queues, improving data privacy and reducing cross-departmental noise.
- Rollback of Digital Data on the Longest Wait Time (LWT) Live Widget: We have rolled back this functionality while we refine its implementation, user experience, and expectations. We will provide an update once a revised version is available.
Talkdesk Explore
- Refreshed UI in Talkdesk Explore: Platform upgrade with a refreshed reporting interface and more consistent timezone handling for scheduled and sent reports/dashboards. This lays the groundwork for future improvements like richer historical analytics.
Talkdesk Workspace Desktop App
- Version 3.2.0: Includes a fix for a screen recording display issue and an upgrade to the underlying runtime engine for improved performance, security, and stability.
Product Notice
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.