Check out what's new from the prior week:
Release Notes
Talkdesk Feedback
- The new Web Survey feature enables organizations to collect customer feedback after digital interactions through CSAT or NPS surveys and open-ended questions. This capability allows for customizable messaging, flows, and styles, as well as flexible survey deployment.
Talkdesk for Salesforce Voice
- Admins can now leverage Salesforce Unified Routing by triggering a Salesforce flow through Talkdesk Studio. With this new routing option, Talkdesk voice calls can be routed by Salesforce alongside other Salesforce digital channels.
- Talkdesk for Salesforce Voice (T4SV) is now compatible with Talkdesk Conversations. It is possible to assign digital channels directly to T4SV users and access them within Salesforce (via the embedded Talkdesk Conversations interface).
Talkdesk Studio: Voice IVR
- Talkdesk Studio’s Make Outbound Call component was enhanced, so when Answering Machine Detection (AMD) is active, the system now plays an audible tone during the detection phase. This fills the silence required to distinguish humans from machines, aiming to reduce call abandonment by ensuring contacts know the line is still active.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.