Talkdesk for Service Cloud Voice allows Agents and Supervisors to maintain their day-to-day activities inside Salesforce without toggling between different tabs and products, thus maintaining a single pane of glass within Salesforce.
March 10, 2023 | Talkdesk for Service Cloud Voice 2.0
On Monday, March 13th, 2023, we will release version 2.0 Talkdesk for Service Cloud Voice.
Talkdesk for Service Cloud Voice (T4SCV) is an add-on to the Talkdesk CX cloud product that integrates Talkdesk voice communications with Salesforce Service Cloud Voice.
What’s included
Fully embedded call center experience within Salesforce:
- Call controls within Salesforce Omni-channel widget and Phone component.
- Inbound and outbound use cases with support for blind transfers, warm transfers, and consults.
- Embedded call recordings and live transcriptions, with the possibility to pause and resume both.
- Embedded Talkdesk Live reporting and comprehensive call monitoring in Salesforce Omni-Supervisor.
- Compatible with Talkdesk Conversations mobile app.
Easy setup and configuration:
- Plug-and-play solution, with fully automated enablement and setup process.
- Ability to choose the best Salesforce experience for your reps, by easily switching agents between Talkdesk for Service Cloud Voice and Talkdesk for Salesforce solutions.
- Supports Salesforce Shield Encryption.
- Advanced routing capabilities, global reach, and best-in-class call quality.
How to Access / Install
Talkdesk for Service Cloud Voice is an add-on to the Talkdesk CX cloud product.
If you wish to start using Talkdesk for Service Cloud Voice, please reach out to your Customer Success Manager.
For more information, please check our Talkdesk for Service Cloud Voice documentation.