Check out what's new from the prior week:
Release Notes
Talkdesk Cases
- The Case SLA Dashboard was improved by introducing a new filter to improve usability and flexibility. Users can now quickly locate and analyze SLA performance by filtering with the SLA Name. Also, the Case SLA Report is now available in the Explore API. This report enables users to export SLA-related data for cases directly through the Explore API.
Talkdesk CXA for any contact center
- Talkdesk CXA for any contact center is a new suite of generative AI-powered customer experience applications designed to integrate seamlessly with third-party contact centers. It bridges Talkdesk’s advanced AI capabilities with existing environments, enabling organizations to modernize and automate customer journeys at scale. Know more details here.
Product Notices
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above. Be sure to keep up-to-date with our weekly releases in the Talkdesk Builder Community channel.