Check out what's new from the prior week:
Release Notes
Talkdesk Admin
- There is now a customized queue experience on consult transfers to queues, ensuring that some routing settings are configurable at the queue level. This enhancement impacts both Admins and Agents.
Talkdesk CX Cloud Platform
- The new Workspace Operator provides a centralized search, navigation, and action execution experience. It enables users to quickly locate and open apps, search contacts, and perform key actions from a single interface.
Talkdesk Digital Engagement
- Wrap-up settings to digital conversations were extended with new options to configure the wrap-up phase for inbound and outbound interactions. Among the new options is an automatic timeout to conclude wrap-up after a defined duration.
- To avoid delays at the start of chat conversations, a Quickstart message will be displayed while the system establishes the connection with the autopilot/agent.
- AI Rewriter capabilities were expanded to include conversations on both WhatsApp and Apple Messages for Business channels. This way, Agents can easily refine draft replies using AI suggestions.
Talkdesk Explore
- Audit Logs Report improvements are available for Admins. The enhanced reports provide a user-friendly interface for audit logs data that previously only available via API access. Also, new fields were introduced to provide a comprehensive before-and-after view of changes: Resource, Previous Value, Updated Value.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above. Be sure to keep up-to-date with our weekly releases in the Talkdesk Builder Community channel.