Check out what's new from the prior week:
Release Notes
Talkdesk Autopilot
- The new Flow Trigger Entities feature allows customers to capture one or multiple entities in the flow trigger, significantly reducing the need for follow-up questions. This enables a more natural conversation flow with clients, for a smoother interaction experience.
Talkdesk Interaction Analytics
- The way agent information is displayed in Search Export results was changed, to improve consistency and reliability. The main changes include replacing agent_name with agent_id in Search Export results, removing the "Include speakers name" option from the Export Select menu, and the agent_id column is now mandatory for all CSV exports.
Talkdesk Quality Management
- The Random Sampling dataset (Talkdesk Explore) now offers improved visibility and tracking for distributed evaluations. Previously, evaluations were marked as “To-Do” upon creation, but now their status updates in real-time to reflect progress, such as “Draft” or “Completed.”.In addition, to comply with GDPR and EU Privacy laws, it is now possible to anonymize agent details in the QM app.
Talkdesk Workspace Desktop App
- The new 2.1.1 version fixed an issue where clicking the title bar on the Windows app didn’t close some UI elements. These elements now hide or close as expected.
Product Notices
- Seat Allocation Available for AI Products [Effective Jan 14, 2025]
- Talkdesk EU Migration Update [Effective Starting Feb 16, 2025]
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.