Check out what's new from the prior week:
Release Notes
Talkdesk Admin - Security Settings
- Now, “Seamless Login with SSO” is available at Admin > Security Settings. This new login method guarantees that the Talkdesk web version and Desktop app are automatically logged in when opened.
Talkdesk AI Launchpad
- Excluded agents and ring groups will now be identified as "Excluded" in the AI flows segment drop-down and won't be processed in the context of AI flows, even if selected on the AI flow itself. They will also not be processed in the default AI flow (if applicable).
Talkdesk Copilot
- The new version of Copilot rolled out various fixes, namely: Improved interaction summary display, enhanced transcription and recommendation persistence, consistent summary display for digital interactions.
Talkdesk Digital Engagement
- The new "Conversation start" control in Chat Widget V2 is designed to enhance user engagement, by enabling conversations to start instantly without requiring user input. Also, Agents can now view image attachments directly in thumbnails/preview windows without downloading.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.