January 6-10, 2025

Check out what's new from the prior week:

Release Notes

Talkdesk Admin - Security Settings

Talkdesk AI Launchpad

Talkdesk Copilot

  • The new version of Copilot rolled out various fixes, namely: Improved interaction summary display, enhanced transcription and recommendation persistence, consistent summary display for digital interactions.

Talkdesk Digital Engagement

  • The new "Conversation start" control in Chat Widget V2 is designed to enhance user engagement, by enabling conversations to start instantly without requiring user input. Also, Agents can now view image attachments directly in thumbnails/preview windows without downloading. 

This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.

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