On November 4, 2024, we released an upgraded version of the Microsoft (MS) SharePoint Connector for Talkdesk Knowledge Management. All customers using the MS SharePoint integration must ensure their Administrators reconfigure the connector before March 4, 2025, when the older version of the connector will reach end of life.
What is changing and why
We are upgrading the MS SharePoint Connector to provide seamless authentication and the overall accuracy of content retrieval for Copilot and Autopilot AI-assisted recommendations. The upgraded connector enhances performance and reliability, resolves bugs, and ensures faster, more accurate responses to customer queries by leveraging SharePoint data. It’s important to note that this upgrade specifically targets the cloud version of SharePoint and does not support on-premise deployments.
The connector's older version will reach end of life on March 4, 2025, and we are communicating now to ensure customers have ample time to transition before its deprecation.
Action required by customers
- Administrators need to follow the steps outlined in this article to configure the upgraded MS SharePoint Connector in Talkdesk Knowledge Management. This is a required one-time action to maintain service continuity.
- If the upgraded connector is not configured before March 4, 2025, the SharePoint integration will no longer pull content into Talkdesk AI solutions, preventing agents from retrieving Copilot and Autopilot AI-assisted recommendations.
Important dates
- November 4, 2024: the new Microsoft SharePoint Connector was released.
- Between now and March 4, 2025: Administrators must configure the upgraded connector following these steps.
- March 4, 2025: the older connector version will go end of life.
Resources
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