Check out what's new from the prior week:
Release Notes
Talkdesk Admin: Security Settings
- We will start gradually migrating the “Login Settings” from "Preferences" into "Security Settings" within the Account section of the Admin area. This aims to improve the Administrators' experience with simplified configurations and enhanced organization.
Talkdesk Agent Workspace: Conversations
- Now, during incoming or outgoing calls, agents can initiate a Blind Transfer to Flow. In the Blind transfer side panel it is now possible to select which flow to transfer the current call.
Talkdesk Studio
- The Traffic Splitter component was optimized to be more consistent. This will ensure that the weight ratio rules set at the component level are respected, leading to more effective management of the distribution of interactions.
Product Notices
- Talkdesk Office Seats Allocation Needed [Effective starting Nov 4, 2024] (Reminder)
- Chained Ring Groups End of Life [Effective Nov 13, 2024] (Reminder)
- Call Transcription Retention Policy Update [Effective Nov 25, 2024] (Reminder)
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.