Check out what's new from the prior week:
Release Notes
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Talkdesk Agent Workspace: Conversations (Cross-channel)
- New: Conversation list sorting
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Talkdesk Digital Engagement
- Enhancements: Notification when attempting to use unverified toll-free or unregistered A2P numbers for SMS
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Talkdesk Healthcare Experience Cloud for Providers
- Enhancements: "Patient Omnichannel Interactions" Report now available via Explore API
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Talkdesk Retail Experience Cloud
- New AI-powered, out-of-the-box, customer service platform designed for retailers to drive brand loyalty and customer lifetime value across digital and physical channels.
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Talkdesk Workspace Desktop App: Version 2.0.0
- Update: Version rollback
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.