Check out what's new from the prior week:
Release Notes
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Talkdesk Admin: Users Tab
- New: Bulk deletion of users
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Talkdesk Advanced Dialer
- New: Enterprise-level dialer and campaign management solution
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Talkdesk Agent Workspace: Conversations (Voice channel)
- Fixes: Duplicate entries in the "Agent Status" report; Issue with microphone access in outbound calls with external devices
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Talkdesk Autopilot
- Enhancements: Rebranding of Talkdesk Virtual Agent™ to Talkdesk Autopilot™
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Talkdesk Digital Engagement
- New: "First Response Time" metric
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Talkdesk ServiceNow Connector
- New: Compatibility with the latest ServiceNow Washington D.C. release
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Talkdesk Workforce Management
- New: 24-Month Forecast
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Talkdesk Workspace Desktop App: Version 2.0.0
- Enhancements: Security patches and performance improvements; Warning page for network issues allowing users to retry the login
- Fixes: Resolved an issue with the fullscreen mode issue, allowing now an easy exit to standard mode
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.