Talkdesk Advanced Dialer™ is an enterprise-level dialer and campaign management solution that offers all dialing modes, including high-performance predictive dialing, while ensuring strict compliance with global regulatory requirements.
April 9, 2024
On Tuesday, April 9th, 2024, we will release Talkdesk Advanced Dialer™.
Talkdesk is excited to announce the launch of the Advanced Dialer, an enterprise-level dialer and campaign management solution. The new Talkdesk Advanced Dialer delivers all dialing modes, including high-performance predictive dialing while ensuring strict compliance with global regulatory requirements like Ofcom in the UK and TCPA in the U.S..
With the Advanced Dialer, businesses can expect to maximize contact rates and drive agent productivity.
What's included
This release includes the following main features:
- Highly Configurable Dialing Strategies: Maximize contact rates with advanced campaign management, targeting, and segmentation capabilities.
- Powerful agent productivity tools: Empower agents with predictive, power, progressive, preview, and agentless dialing modes, along with AI-driven answering machine detection.
- Built for regulatory markets: Ensure compliance with major regulatory requirements, including OfCom, TCPA, and TSR, with adherence analytics and controls.