Notes:
- If you wish to retain the agent’s configurations or if, for instance, this is a seasonal agent that you wish to be able to re-enable in the future, then you should deactivate instead of deleting the agent.
- Deleting agents from a license makes that license available for a different agent to be added, but has no effect on the total number of contracted licenses, as these are billed according to your contract. For more information, please read the article Agents and Licenses.
- To delete agents, you will need to have the Admin role.
Please remember that deleting an agent is an irreversible action!
1. Select the Admin app [1].
2. Click on the Users tab [2].
3. Select the name of the agent whose profile you wish to remove.
4. On the right-hand side, select Delete user [3].
5. Click Delete on the pop-up window that is displayed [4].