Phone Numbers Coverage

December 29, 2020 14:57

Talkdesk offers phone numbers in around 160 countries worldwide.

We are always expanding our number coverage. If you have phone number requirements not specified in the table below, please contact us at phonenumbers@talkdesk.com.  

• Phone Number Types
• Documentation Requirements
• Availability by Country

Phone Number Types

Depending on the country, we offer the following types of phone numbers:

• Landline (Local or National): Phone numbers which are tied to a particular city, region (for example, London or Barcelona), or country (these are sometimes also called “non-geographic phone numbers”).  Landline numbers are also called DID which stands for Direct Inward Dialing (or DDI, Direct Dialling Inward).
• Toll-free: Phone numbers which are designed to be used for inbound voice calls, are domestically reachable only, and are not accessible from payphones. However, toll-free numbers from the United States can be reached from Canada. Toll-free numbers are also called Freecall, Freephone or International Toll Free Service (ITFS).
• Mobile: Phone numbers which can be used for inbound or outbound calls and, depending on the country, they may also be used with SMS/MMS/Whatsapp services.

Documentation Requirements

You can buy phone numbers from the United States and Canada directly from Talkdesk’s interface without having to provide a proof of address or identity.

For all other countries, due to legal regulations, if you wish to purchase phone numbers, you will need to contact our team at phonenumbers@talkdesk.com and provide the required documentation (Proof of Address and Proof of Identity). In some cases, this includes a proof of address that matches the location of the phone number. We will then purchase the phone number on your behalf and use this address in the event that we are contacted by the regulatory bodies.

Depending on the country, the address you provide can be a business or personal address belonging to you, your company, or the third-party who will be using the phone number(s). There are three types of address requirements:

• Any: Requires an address anywhere in the world.
• Local: Requires an address that corresponds to the phone number's prefix. Depending on the local regulation, this can be the matching country, region, or city.
• Foreign: Requires an address outside the phone number's country.

When reaching out to us, please let us know the following details:

• Your Talkdesk account name/URL;
• Country or countries from which you need to purchase phone numbers;
• Amount of numbers required;
• Type of number;        
• Number prefix (if applicable).       

Availability by Country

In the table below, you can look for the country you are interested in. You can find the documentation requirements in the article Phone Numbers: Documentation Requirements.

Note: This list is updated regularly, however, between updates there may be new information that is not immediately added to the list. If you need more information about phone numbers for specific countries, please contact phonenumbers@talkdesk.com