AI Launchpad is a one-stop shop for provisioning and configuring all AI-based products within Talkdesk. For more information, please visit our AI Launchpad documentation.
December 16, 2022
On Friday, December 16th, 2022, we will release AI Launchpad.
AI Launchpad is a one-stop shop for provisioning and configuring all AI-based products within Talkdesk.
This application simplifies the configuration and maintenance process of the products by providing a seamless user experience while maintaining all the versatility by assisting the user along the way.
- Onboarding Cards: Each card displays the products you currently have installed, as well as access points to help you configure the different AI flows for each of the products.
- Enabling Voice Transcriptions of Customer Interactions: Select the language(s) and add agents or groups of agents (Ring groups) for the selected language(s).
- Adding AI Models to Each Language: Users are shown a product listing page with all the AI Models that can be matched to each language of choice.
- Default AI-Language Flow: The first language selected (or a different one if explicitly selected) is considered the default one.
- Tiers: All products installed in AI Launchpad have a corresponding tier. This tier is a reference so that the users understand which capabilities they are entitled to.
How to Access
AI Launchpad is installed by default for all Talkdesk accounts with AI products enabled.
If you wish to start using AI Launchpad, please reach out to your Customer Success Manager.