Release Notes | Talkdesk Workspace Designer

Talkdesk Workspace Designer™ is a low-code and no-code development tool that allows organizations to rapidly build, expand, and customize the ideal interface for every role in the contact center with minimal IT and engineering support. For more information, please visit our Workspace Designer documentation.

 

November 16, 2022 - Talkdesk Workspace Designer

On Wednesday, November 16th, 2022, we will release Talkdesk Workspace Designer™.

Talkdesk Workspace Designer™ is a low-code and no-code development tool that allows organizations to build, expand, and customize the ideal interface for every role in the contact center with less Information Technology (IT) and engineering effort. 

Optimize productivity and customer experiences by designing User Interfaces (UI) through no-code elements (e.g., checkboxes or input fields) or with low code for maximum flexibility.

 

What’s included

Quickly customize the user’s contact center experience and ensure users have relevant information by:

  • Building cards configured through interactive interfaces and forms to automatically present relevant information to the user based on Talkdesk Connections™ executions or user inputs.
  • Create an app-like customized layout by grouping cards built by you or Talkdesk and reorder and resize them to your liking.
  • Render your custom apps in the several available Talkdesk Workspace™ extension points based on custom business logic rules. 

 

How to Access / Install

Talkdesk Workspace Designer™ is available to all customers and can be accessed by following the steps outlined in our documentation.

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