Talkdesk Workspace Designer™ is a low-code and no-code development tool that allows organizations to rapidly build, expand, and customize the ideal interface for every role in the contact center with minimal IT and engineering support.
For more information about Workspace Designer, please refer to our documentation for users and for developers.
- February 20, 2025
- October 11, 2023
- May 11, 2023
- May 4, 2023
- April 18, 2023
- March 22, 2023
- November 16, 2022
February 20, 2025
On Thursday, February 20th, 2025, the following new feature has been progressively rolled out for Workspace Designer:
New:
- Embedded App in Canvas: The embedded app is now fully integrated into Canvas and will appear as an app directly within the third-party system where it is embedded, providing intuitive access and a seamless user experience.
October 11, 2023
On Wednesday, October 11th, 2023, we will release the following features for Talkdesk Workspace Designer:
New:
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Card Trigger and Canvas Trigger components: The Card Trigger and the Canvas Trigger components enable you to trigger the execution of a card based on Talkdesk events. This means that every time a specific event occurs, the flow will automatically re-trigger. A default exit is always present and is triggered when the card or canvas is first loaded on the user screen. These components are available for Card and Canvas flows, respectively.
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Role data type on Fetch Data component: This new data type, available on the Fetch Data component, enables the retrieval of the active user role name. This allows the creation of card and canvas flows that can display different use cases based on the user's role.
May 11, 2023
On Thursday, May 11th, 2023, we will release the following features for Talkdesk Workspace Designer:
New:
- Refresh Canvas: This functionality allows you to fully refresh a Canvas and its cards. By refreshing a Canvas, both the canvas flow and all the cards flow are re-executed. For more information on this new feature, please visit our Talkdesk Developer Documentation.
- Render State Component: The “Render State” component enables you to easily configure different interface patterns to showcase different states: “Empty”, “Error”, “Success”, “Not found”, and “Warning”. This component is available for both “Cards” and “Canvas” flows. For more information on this new feature, as well as some use cases, please visit our Talkdesk Developer Documentation.
May 4, 2023
On Thursday, May 4th, 2023, we will release the following feature for Talkdesk Workspace Designer:
New:
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Fetch data component: The Fetch data component enables you to retrieve useful data directly from Talkdesk, without the need to configure additional Talkdesk Connections™. You can now retrieve information about the contact, the user’s queues (also known as Ring Groups), and the user’s team.
This component is available for both Cards and Canvas flows. For more information on this new feature, as well as some use cases, please visit our Talkdesk Developer Documentation.
April 18, 2023
On Tuesday, April 18th, 2023, we will release the following features for Talkdesk Workspace Designer:
New:
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Whatsapp tab canvas: A new canvas is available for the Whatsapp digital channel. This canvas will appear as a tab during the interaction.
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SMS tab canvas: A new canvas is available for the SMS digital channel. This canvas will appear as a tab during the interaction.
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Email tab canvas: A new canvas is available for the Email digital channel. This canvas will appear as a tab during the interaction.
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Simple Render View node: The Simple Render View node enables you to create an interface using a no-code approach. Through an interactive form, you can choose between multiple UI elements to render data. For more information on this new feature, please visit our Talkdesk Developer Documentation.
March 22, 2023
On Wednesday, March, 22nd, 2023, we will release the following features for Talkdesk Workspace Designer:
New:
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Render Iframe node: The Render Iframe node enables you to embed an HTML page into a card using an interactive form that allows the usage of variables. For more information on this new feature, please visit our Talkdesk Developer Documentation regarding the Render iframe node.
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Card Preview: The card preview allows you to preview the content of a Render View node by clicking on a button in the code editor tab. It’s also possible to mock variables using the Preview area on the right panel. For more information on this new feature, please visit our Talkdesk Developer Documentation regarding the Card Preview feature.
November 16, 2022
On Wednesday, November 16th, 2022, we will release Talkdesk Workspace Designer™.
Talkdesk Workspace Designer™ is a low-code and no-code development tool that allows organizations to build, expand, and customize the ideal interface for every role in the contact center with less Information Technology (IT) and engineering effort.
Optimize productivity and customer experiences by designing User Interfaces (UI) through no-code elements (e.g., checkboxes or input fields) or with low code for maximum flexibility.
What’s included
Quickly customize the user’s contact center experience and ensure users have relevant information by:
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Building cards configured through interactive interfaces and forms to automatically present relevant information to the user based on Talkdesk Connections™ executions or user inputs.
- Create an app-like customized layout by grouping cards built by you or Talkdesk and reorder and resize them to your liking.
- Render your custom apps in the several available Talkdesk Workspace™ extension points based on custom business logic rules.
How to Access / Install
Talkdesk Workspace Designer™ is available to all customers and can be accessed by following the steps outlined in our documentation.