Explore API Calls Report: Overview

The Explore API provides you with three ways to extract the same data that you can get from the default Explore Calls Report.

To access these three reports, you can leverage the calls, the explore_calls and the explore_calls_all_data_status types in the Explore API:

  1. Calls Report - path: /data/reports/calls/jobs
  2. Explore Calls Report - path: /data/reports/explore_calls/jobs
  3. Explore Calls All Data Status Report - path: /data/reports/explore_calls_all_data_status/jobs



What are the differences between the reports?

The differences are:

  1. The Explore Calls Report only shows the Valid records, while the Explore Calls All Data Status Report shows both Valid and Damaged records through the additional field, data_status.
  2. The Explore Calls All Data Status Report has an additional field: agent_email.
  3. The Calls Report has the same layout as the Calls Report of the Legacy Reporting API.



Explore Calls Report fields

Explore Calls All Data Status Report fields

Legacy Calls Report fields

agent_disconnected

agent_disconnected

agent_disconnected

agent_name

agent_name

user_name

agent_speed_to_answer

agent_speed_to_answer

total_ringing_time

call id

call id

call_id

callback_from_queue?

callback_from_queue?

is_callback_from_queue

csat_score

csat_score

csat_score

csat_survey_time

csat_survey_time

csat_survey_time

customer_phone_number

customer_phone_number

contact_phone_number

description

description

notes

disposition_code

disposition_code

disposition_code

end_time

end_time

end_at

handling_agent

handling_agent

handling_user_name

hangup

hangup

holding_time

holding_time

hold_time

in_business_hours?

in_business_hours?

is_in_business_hours

interaction_id

interaction_id

call_id

ivr_options

ivr_options

ivr_options

mood

mood_prompted?

phone_display_name

phone_display_name

talkdesk_phone_display_name

rating

rating

user_voice_rating

rating_reason

rating_reason

rating_reason

recording

recording

recording_url

start_time

start_time

start_at

tags

tags

ring_groups

talk_time

talk_time

talk_time

talkdesk_phone_number

talkdesk_phone_number

talkdesk_phone_number

team

team

team_name

transfer?

transfer?

is_transfer

waiting_time

waiting_time

wait_time

agent_email

data_status







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