The Explore API provides you with two ways to extract reports that outmatch the default Calls Report you see in Explore.
To access these two reports, you need to follow the explore_calls and the explore_calls_all_data_status types in the Explore API:
- Calls Report: path: /data/reports/explore_calls/jobs
- Calls All Data Status Report - path: /data/reports/explore_calls_all_data_status/jobs
What are the differences between the reports?
The differences are:
- The Explore Calls Report only shows the Valid records, while the Explore Calls All Data Status Report shows both Valid and Damaged records through the additional field, data_status.
- The Explore Calls All Data Status Report has an additional field: agent_email.
|
Explore Calls Report fields |
Explore Calls All Data Status Report fields |
Legacy Calls Report fields |
|
agent_disconnected |
agent_disconnected |
agent_disconnected |
|
agent_name |
agent_name |
user_name |
|
agent_speed_to_answer |
agent_speed_to_answer |
total_ringing_time |
|
call id |
call id |
call_id |
|
callback_from_queue? |
callback_from_queue? |
is_callback_from_queue |
|
csat_score |
csat_score |
csat_score |
|
csat_survey_time |
csat_survey_time |
csat_survey_time |
|
customer_phone_number |
customer_phone_number |
contact_phone_number |
|
description |
description |
notes |
|
disposition_code |
disposition_code |
disposition_code |
|
end_time |
end_time |
end_at |
|
handling_agent |
handling_agent |
handling_user_name |
|
hangup |
hangup |
— |
|
holding_time |
holding_time |
hold_time |
|
in_business_hours? |
in_business_hours? |
is_in_business_hours |
|
interaction_id |
interaction_id |
— |
|
— |
— |
call_id |
|
ivr_options |
ivr_options |
ivr_options |
|
phone_display_name |
phone_display_name |
talkdesk_phone_display_name |
|
rating |
rating |
user_voice_rating |
|
rating_reason |
rating_reason |
rating_reason |
|
recording |
recording |
recording_url |
|
start_time |
start_time |
start_at |
|
tags |
tags |
ring_groups |
|
talk_time |
talk_time |
talk_time |
|
talkdesk_phone_number |
talkdesk_phone_number |
talkdesk_phone_number |
|
team |
team |
team_name |
|
transfer? |
transfer? |
is_transfer |
|
waiting_time |
waiting_time |
wait_time |
|
— |
agent_email |
— |
|
— |
data_status |
— |