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Summary: On August 3, 2026, Talkdesk Ring Groups API will be deprecated and replaced by Queues API. This update provides full feature parity and ensures a more robust integration experience. Customers using Ring Groups API in custom implementations are required to migrate to Queues API before this date to avoid service disruptions. Impacted customers: All customers using Ring Groups API in custom implementations. |
What is changing and why
Talkdesk is replacing Ring Group API with Queues API to provide improved control and real-time visibility into operations. With this change, Queues become the main way to manage interactions, making the system easier to scale and handle large volumes across multiple channels.
This shift also enables smarter routing, allowing interactions to be assigned based on real-time data rather than fixed rules. As a result, the platform can better support high-volume environments that go beyond the limits of Ring Groups.
Impact & Action Required
The following public Ring Groups API endpoints will be deprecated and must be replaced with their Queues API equivalents:
| Action | Legacy: Ring Groups API | New: Queues API |
| List queues | GET /ring-groups | GET /ccaas/queues |
| Assign users | POST /actions/users/assign-ring-groups PUT /users/:id/ringgroups |
POST /ccaas/queues/users |
| Unassign users | POST /actions/users/unassign-ring-groups | DELETE /ccaas/queues/users |
| List queue users | GET /ringgroups/:id/users | GET /ccaas/queues/{queue_id}/users |
- External developers using any of the public Ring Groups API endpoints listed above in custom implementations must migrate to the corresponding Queues API endpoints before August 3, 2026. Action is required before this date to avoid any service disruption.
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No action is required for customers who do not use the Ring Groups API in custom integrations or workflows. However, it is important to note that queues can no longer be created directly by assigning users or phone numbers to them. Queues must be created first via the Queues menu, and then assigned to Users and/or Numbers.
Time and Duration
This deprecation occurs as a one-time event across accounts using Ring Groups API on August 3, 2026.
Resources
- For full details about the upcoming change, please see the Migration Guide.
- For a complete list of endpoints, please see Queues API endpoints.
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If you have any questions or concerns, please contact your Customer Success Manager or the Customer Care team via the Talkdesk Support Portal.