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Summary: On May 11, 2026, Talkdesk will implement structural updates to several Talkdesk Explore API™ reports to add new custom fields, disposition fields and column renaming. To maintain service continuity, any data pulling into your analytics systems referencing the impacted field names must be updated on this date. Impacted customers: This change impacts all customers using the Talkdesk Explore API™, and who consume the following API reports: Calls, Contacts, Calls All Data Status, Contacts All Data Status, and Explore Calls. |
What is changing
On May 11, 2026, Talkdesk will introduce updates to Talkdesk Explore API™ reports, namely Calls, Contacts, Calls All Data Status, Contacts All Data Status, and Explore Calls, to include:
- The addition of new custom fields.
- New disposition-related columns.
- Updates to existing column names to improve consistency across reporting datasets.
Customers who retrieve data from the Explore API should review these updates and ensure their automated reporting queries reference the updated column names on the effective date. Integrations referencing the old column names will break after the release.
For full details about the upcoming changes, including the list of affected reports and field updates, please review the documentation below:
- Talkdesk Explore May 11, 2026 Release Notes.
- For a view of all changes by report, see the Explore API updates in this article.
Note: This is a corrective update, not a product replacement. No existing reports or endpoints are being removed.
Timing
This is a one-time rollout occurring on May 11, 2026.
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If you have any questions or concerns, please contact your Talkdesk representative or the Customer Care team via the Talkdesk Support Portal.