Check out what's new from the prior week:
Release Notes
Talkdesk Digital Engagement
- Eliminate data gaps and boost personalization by passing critical context (e.g., selected queues, customer preferences) across digital flows. With Interaction Arguments, ensure flow continuity by enabling "Transfers" for specific items.
Talkdesk Explore
- Enhanced agent Reporting helps link specific agents to every "Dial Agent" interaction. This update allows agents to instantly filter and prioritize their own missed calls, ensuring accountability, faster callbacks, and a more reliable customer experience.
Talkdesk Retail Experience Cloud
- Empower agents to work faster with the "Quick View" side panel, surfacing full product details and SKU references. Plus, with the new one-click "Copy" feature for Reference Codes, agents can instantly grab SKU strings for logistics checks, cutting down on manual data entry and resolution times.
- Order Status and Refund Visibility: Agents can now quickly access a consolidated order summary, eliminating the need to toggle between external platforms. This update gives you detailed visibility with item-level return tracking and a comprehensive refund transaction log.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.