Talkdesk Automation Flows™ is a no/low-code multi-step orchestrator that enables Admins to automate advanced use cases that can touch multiple integrations. This feature allows building multi-step and multi-integration processes that can be triggered by Talkdesk Events or via API, allowing automations to extend beyond a single system.
- October 20, 2026 - General Availability
- [Preview] September 9, 2026
- [Preview] September 1, 2026
- [Preview] August 21, 2026
- [Preview] February 2, 2026
October 20, 2026 - General Availability
On Tuesday, October 20, 2026, Automation Flows is going to General Availability (GA), becoming available in all Talkdesk accounts by default. With the GA release, we are adding some new features:
What’s New
- General Availability: Previously only available in Preview, Talkdesk Automation Flows is now generally available. Design, publish, and manage automated, event-driven flows on a visual drag-and-drop canvas.
- Flexible Flow Triggers: Start flows automatically from a Talkdesk event, on a recurring schedule, on demand via api, or from an incoming signed webhook request (including external providers such as Slack).
- Reference Tables: Look up and update values in reference data tables from within a flow, so automations can read and maintain their own data as they run.
- Wait Step: Pause a flow for a set duration or until a specific time before continuing, enabling time-based and long-running flows.
- Split Flow: Branch a flow into multiple paths so different conditions can drive different outcomes within a single automation.
- Integrations and Custom Logic: Use the Execute Action and Function steps to call integrations and run custom logic as part of a flow, then reuse the results in later steps.
Resources
For more information, please refer to the documentation at Talkdesk Automation Flows: Overview.
[Preview] September 9, 2026
Important note: This feature is available in Preview for select customers.
On Wednesday, September 9, 2026, we will start a progressive rollout of the following enhancements in Talkdesk Automation Flows.
What's New
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Time Trigger: A new trigger component that starts a flow on a defined schedule, without requiring any user action or event. Two modes are available:
- Fixed time: The flow runs at a specific time, on a daily, weekly, monthly, or annual basis. A timezone selector ensures the flow runs at the correct local time.
- Time interval: The flow runs repeatedly at a set interval. Supported units are minutes, hours, and days.
A preview of the next 5 scheduled runs is displayed when configuring the component.
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Wait Until: The Wait component now includes a Wait until mode, which pauses a flow until a specific condition is met. Two options are available:
- Related event: The flow pauses and resumes automatically when the selected event occurs. The event's data is exposed as output variables available to subsequent steps.
- API trigger: The flow pauses and resumes when an external system sends an authenticated POST request to the resume endpoint with the execution ID. Builders can define component variables to extract values from the incoming request payload, making them available as flow variables in subsequent steps.
In both options, a Timeout must be configured – the maximum time the flow waits before continuing on the Timeout exit. The flow can wait up to 30 days (43,200 minutes).
Resources
For more information, see [Preview] Talkdesk Automation Flows: List of Components.
[Preview] September 1, 2026
Important note: This feature is available in Preview for select customers.
On Monday, September 1st, 2026, we will start a progressive rollout of the following enhancements in Talkdesk Automation Flows™, giving Admins the ability to read from and write to Reference Hub tables directly within the flow designer.
What's New
- Reference Table Lookup: A new component that allows flows to query a Reference Hub table at runtime. Using column filters, it retrieves matching rows and maps column values to flow variables, making Reference Hub data available as inputs to any downstream component.
- Reference Table Update: A new component that allows flows to insert a row into a Reference Hub table at runtime. Builders map each column to a variable or fixed value, so flow outcomes, agent decisions, and customer inputs can be persisted to shared tables without leaving the flow designer. Combined with Reference Table Lookup, this enables full read/write access to Reference Hub data within a flow.
Resources
For more information, please see the Reference Table Lookup and Reference Table Update components in [Preview] Talkdesk Automation Flows: List of Components.
[Preview] August 21, 2026
Important note: This feature is available in Preview for select customers.
On Friday, August 21st, 2026, we will start a progressive rollout of the following enhancements in Talkdesk Automation Flows™, giving Admins control over how a flow step behaves when an action fails or takes too long to complete, reducing the impact of unreliable actions and reducing manual retriggering.
What's New
- Retry and Timeout Tab: Admins define timeout and retry behavior per step on supported components, so flows keep progressing when individual actions are unreliable and don't require manual intervention.
- Activity Timeout: Sets the maximum time allowed for a step to complete (up to 30 minutes), so failures surface sooner rather than leaving flows stalled. If "Retry on error" is also enabled, each retry receives the full duration. Steps that exceed the timeout are marked as failed.
- Retry on Error: Retries a failed step up to 3 times, with a fixed delay of up to 5 minutes between attempts, so temporary failures resolve automatically and reduce manual rework. Retries do not trigger on timeout failures.
Resources
For more information, please see [Preview] Talkdesk Automation Flows: Configuring Retry and Timeout in this article.
[Preview] February 2, 2026
Important Note: This feature is available in Preview for select customers.
New:
On Monday, February 2nd, 2026, we will release Talkdesk Automation Flows™ in Preview.
Talkdesk Automation Flows is a new no/low-code multi-step orchestrator that enables Admins to automate advanced use cases across multiple integrations. Automation Flows allows building multi-step and multi-integration processes that can be triggered by Talkdesk Events or via API, so automations can extend beyond a single system.
With an intuitive visual designer, Admins are able to build flows that connect to multiple external systems.
What’s Included:
- Visual no/low-code designer to create multi-step, multi-integration automation flows.
- Event-driven and API-invoked flows.
- Support for Connections to integrate with external systems and services.
- Ability to invoke AI Agents as part of automated business processes.
- Ability to input additional logic for data transformation.
- Reporting to monitor flow execution and performance.
Availability and Installation
To enable access, please reach out to your Talkdesk representative or send us a Support Ticket.
Automation Flows is available in Preview and is subject to internal validation by Talkdesk for suitability. Customers who enter the preview program will have close support and monitoring by the Talkdesk product team.
For more information, please consult our Talkdesk Automation Flows documentation.