Important note: This feature is available in Preview for selected customers.
The Retry and Timeout tab is available on supported components and allows you to configure how a step behaves when an action fails or takes too long to complete. Both settings are disabled by default.
Activity Timeout
Note: For the Execute Action component, the timeout value is set by the action configuration in Connections and cannot be edited within the flow. To change it, go to Connections settings and update the action configuration there.
Activity Timeout defines the maximum time allowed for a step to complete (startToCloseTimeout). The timeout applies per attempt; if Retry on Error is also enabled, each retry attempt gets the full configured duration. If the step does not complete within the configured duration, it is marked as failed, and no further retries are triggered.
To configure Activity Timeout:
1. In the component panel, select the Retry and timeout tab [1].
2. Toggle on Activity Timeout [2].
3. Define the duration [3]. The maximum value is 30 minutes.
4. Click Save [4].
Retry on Error
Defines the number of times a step is retried after a failure and the fixed delay between each attempt. A value of 3 means up to 3 retry attempts after the initial execution, for a total of 4 attempts. Retries are not triggered if the step fails due to a timeout.
To configure Retry on Error:
1. In the component panel, select the Retry and timeout tab [1].
2. Toggle on Retry on Error [2].
3. Define the number of Retry attempts [3]. The maximum value is 3.
4. Define the fixed Delay between retries [4]. The maximum value is 5 minutes.
5. Click Save [5].
Note: When both settings are enabled, the timeout applies per attempt. In the worst case, with maximum timeout and maximum retries, a step can run for up to 2 hours before the flow marks it as failed (4 attempts x 30 minutes each).