Overview
A new update for users on Classic Inbound Routing lets you see when a phone number is configured as a dedicated line directly on the Numbers page. This change helps with identifying and managing dedicated lines.
What's New
- Dedicated Line Visual Indicators: Numbers set up as dedicated lines will display a "Dedicated Line" label on the Numbers page.
- Simplified Management: View which phone numbers are assigned as dedicated lines without navigating to each number's settings.
How It Works
- Go to Admin > Numbers in your Talkdesk account.
- Select the phone number from the list and access the Classic settings tab.
- Configure as a dedicated line by assigning a number to an agent by checking the “Assign to agent” check box.
- Once configured, the number will display a “Dedicated line” label along with the name of the agent to whom it is assigned, for easy identification.
Through this feature, it is possible to quickly identify phone numbers that are dedicated lines, reducing errors when managing or reassigning phone numbers and streamlining administration for teams with multiple dedicated lines.
Note: This feature is only visible to customers with Talkdesk Classic Inbound Routing enabled. Users without Classic Inbound Routing will not receive this update. Learn more about call routing on dedicated lines.