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401 Authentication Error in Explore

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Talkdesk Explore requires that your browser accepts third-party cookies for full and correct functionality. Without these permissions set, you may see a "401" error message stating, “You are not authenticated to view this page”. 

Note: Talkdesk recommends using the most up-to date version of Google Chrome. For more information on how to update Chrome see https://support.google.com/chrome/answer/95414?hl=en. Support for other browsers can be found at the end of this article.

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The purpose of this document is to allow third-party cookies on Chrome to ensure Explore is fully functioning.

 

Allowing third-party cookies on Chrome

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  1. Open Chrome Options [1] ( ⋮ ).
  2. Select Settings [2].

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  1. Scroll down and click Advanced [3].
  2. Under “Privacy and security”, select Site Settings [4].

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  1. Select Cookies and site data [5].

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  1. Ensure third-party cookies are blocked [6]

Company policies may prevent you from allowing all third-party cookies in Chrome. If this is the case:

  1. Ensure the Block third-party cookies option is active.
  2. Next to “Allow”, click on Add [7].
  3. Add your Talkdesk URL (example, “<your domain>.mytalkdesk.com”).

 

Other Browsers

Talkdesk is optimized for Google Chrome but the following pages contain guidance for allowing third-party cookies in other common browsers.

Mozilla Firefox

https://support.mozilla.org/en-US/kb/disable-third-party-cookies 

See the section, “Enable third-party cookies for specific sites”

Safari

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac 

Uncheck the option, “Prevent cross-site tracking”.

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies 

See the section, “Block or allow cookies”.

 

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