Talkdesk Explore requires that your browser accepts third-party cookies for full and correct functionality. Without these permissions set, you may see a "401" error message stating, “You are not authenticated to view this page”. 

Note: Talkdesk recommends using the most up-to date version of Google Chrome. For more information on how to update Chrome see https://support.google.com/chrome/answer/95414?hl=en. Support for other browsers can be found at the end of this article.

The purpose of this document is to allow third-party cookies on Chrome to ensure Explore is fully functioning.

Allowing third-party cookies on Chrome

1. Open Chrome Options [1] ( ⋮ ).
2. Select Settings [2].

3. Scroll down and click Advanced [3].
4. Under “Privacy and security”, select Site Settings [4].

5. Select Cookies and site data [5].

6. Ensure third-party cookies are blocked [6]. 

Company policies may prevent you from allowing all third-party cookies in Chrome. If this is the case:

1. Ensure the Block third-party cookies option is active.
2. Next to “Allow”, click on Add [7].
3. Add your Talkdesk URL (example, “<your domain>.mytalkdesk.com”).

Other Browsers

Talkdesk is optimized for Google Chrome, but the following pages contain guidance for allowing third-party cookies in other common browsers.