Important to Notice:
- Partners are required to deliver end-customer support in accordance with the terms and conditions outlined in their respective reseller agreement established with Talkdesk.*
- Prior to obtaining access to the tools necessary to provide such support, partners must successfully complete the mandatory Talkdesk Support Training.
- Once Partner has completed the requisite training, Talkdesk will grant access to a suite of tools designed to foster self-sufficiency in the provision of support for all accounts resold by the partners, irrespective of whether these accounts include Talkdesk Express.
- Noteworthy among these tools are the Support Dashboard and the Billing Insights API, empowering partners to efficiently manage and address support-related concerns for their respective resold accounts within the Talkdesk framework.
*may not apply to all partners. Consult your reseller agreement for applicable terms and conditions.
World Coverage
Phone numbers are an essential part of your Talkdesk account, so you can make and receive calls.
Learn everything about our phone number coverage.
Express instances hosted in the US or EU
In the Numbers section, you can manage your numbers in a centralised area. This article explain how to buy, port or delete a number.
Express instances hosted in CA
In case your instance is hosted in Talkdesk’s Canada datacenter, for the time being, you will still be seeing the classic Numbers experience, under the Admin section and the Admin app in Workspace.
We plan on enabling the new Numbers experience in Workspace in your region in a few months. Please use this part of the article if you need guidance.