Check out what's new from the prior week:
Release Notes
Talkdesk Admin
- Administrators can now enable the recording of consultations between agents and external 3rd parties. The feature is available through the Voice Settings channel administration interface and is enabled or disabled account-wide.
Talkdesk Connections
- An issue with Talkdesk Embedded not displaying the Conversations Inbox correctly within the iframe was resolved.
Talkdesk Explore
- Data from internal and external sources can now be captured and related to Talkdesk interactions.
Talkdesk Knowledge Management
- The MS SharePoint connector is being enhanced to use a more robust authentication methodology and allow Agents to experience improved quality in Copilot or Autopilot recommendations when considering SharePoint content.
Talkdesk Retail Experience Cloud
- An Explore report designed to simplify managing customer interactions by offering a comprehensive 360-degree view of all interactions tied to an external ID in a centralized report.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.