Check out what's new from the prior week:
Release Notes
Talkdesk Agent Workspace: Conversations (Voice Channel)
- Admins will now be able to create subcategories within Dispositions, empowering Agents to label better label conversations, for deeper insights into the nature of each call.
Talkdesk AI Launchpad
- AI Launchpad now allows users to set specific permissions for Connectors (Models): “View” and “Configure”. Users with an Admin role (and custom Admin, where possible), will have their permissions backfilled automatically.
Talkdesk Cases
- It is now easier to create Explore reports based on the cases dataset, including case fields and metrics documented in Cases.
Talkdesk Copilot
- Copilot Premium customers now have access to the new Fine Tuning feature. It allows you to change the default summarization prompt instruction, and add a layer of customization. Also, customers can configure instructions and immediately preview the impact of their intended changes, using a previous Interaction and its summary.
Talkdesk Digital Engagement
- With Click-to-Call for the Email channel, your email recipients can initiate a call directly from the email signature or email body with a single click, streamlining communication and boosting customer engagement efficiency.
Talkdesk Explore
- Now customers can access the new Disposition Set and Nested Disposition fields on the Calls Report.
Talkdesk Feedback
- The Post Chat Survey Trigger Control configurations allow for control when chat surveys are sent based on the type of interaction. This feature provides flexibility, tailoring survey-sending behavior based on specific needs and objectives.
Talkdesk Workforce Management
- Customers will now be additionally protected from file path attacks, as file names now block slash (“/”), backslash (“\”), and any non-printable characters.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.