Check out what's new from the prior week:
Release Notes
Agent Workspace - Activities
- With the Full Text Search feature, users can easily search through activities from various digital channels within the Activities app. The supported channels include:
- Email;
- Chat;
- SMS;
- Digital Connect;
- Facebook Messenger;
- WhatsApp.
Agent Workspace - Contacts
- The Right to be Forgotten (RTBF) feature is designed to comply with data protection regulations, such as the EU's General Data Protection Regulation (GDPR). This allows Talkdesk customers to fulfill requests to delete personal data.
- Users with the appropriate permissions can delete contacts directly from the Contacts screen or from the contact details page. Deleted contacts are not permanently erased, and can be restored or forgotten later.
Talkdesk Digital Engagement
- The Chat Widget UI was updated, providing a visually appealing and user-friendly chat experience, aligned with contemporary aesthetic standards.
Product Notices
- Required Reconfiguration of SIP Devices [Effective Dec 11, 2024]
- Talkdesk Studio - Assignment System Upgrade [Effective Sep 30, 2024] (Reminder)
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.