This notice is for Talkdesk Phone customers using Session Initiation Protocol (SIP) devices - physical desk phones - who have been notified over email. SIP devices will need to be reconfigured to the newest Session Border Controller (SBCs) before December 11, 2024, to maintain functionality. Please keep reading to learn more.
What is changing and why
Talkdesk has been transitioning to a new, more advanced Session Border Controllers (SBCs) infrastructure offering improved scalability and resilience, ensuring a more reliable service. This migration is nearing completion, and to finalize it, customers with SIP devices must reconfigure them to connect to the updated SBCs.
Action required from customers
- Customers must reconfigure their SIP devices by following the instructions in this Talkdesk Support article.
- Customers can choose to update all devices at once or gradually, with no impact on functionality during the transition.
- Failure to reconfigure devices before December 11, 2024, will render devices inoperable.
Important date
- December 11, 2024: migration to the new SBC infrastructure will be complete. Failure to reconfigure devices by the end of the allotted time will render devices inoperable. Once the update is completed, there will be no change in how the devices function.
Resources
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If you have any questions or concerns, please contact your Customer Success Manager or the Customer Care team via the Talkdesk Support Portal.