Check out what's new from the prior week:
Release Notes
Talkdesk Agent Workspace: Conversations
- Various improvements on Wrap-up settings will be progressively rolled out for all regions.
Talkdesk Copilot
- The new AI Rewriter for Copilot benefits agent efficiency, by automatically identifying mood and query nature, offering reply suggestions, and adequate reply tones.
Talkdesk Digital Engagement
- AI Rewriter for Digital Engagement automatically identifies customer mood and query nature, offering tailored reply suggestions using generative AI.
Talkdesk Financial Services Experience Cloud
- Autopilot template to request a replacement card for banking clients and credit union members.
Talkdesk Workspace Desktop App
- Version 2.0.1 will include two fixes related to Windows installations.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.