July 22-26, 2024

Check out what's new from the prior week:

 

Release Notes

 

Talkdesk Agent Workspace: Conversations

Talkdesk Copilot

  • The new AI Rewriter for Copilot benefits agent efficiency, by automatically identifying mood and query nature, offering reply suggestions, and adequate reply tones.

Talkdesk Digital Engagement

  • AI Rewriter for Digital Engagement automatically identifies customer mood and query nature, offering tailored reply suggestions using generative AI. 

Talkdesk Financial Services Experience Cloud

Talkdesk Workspace Desktop App

  • Version 2.0.1 will include two fixes related to Windows installations.

 

This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.

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