Check out what's new from the prior week:
Release Notes
Talkdesk AI Launchpad
- New speech-to-text languages are now supported for Talkdesk Copilot, Talkdesk Customer Experience Analytics, CX Sensors, and Talkdesk for Salesforce Partner Contact Center (transcript).
Talkdesk Healthcare Experience Cloud for Providers
- Patient cases created in the EHR can now be accessed directly within the HEC Patient 360. Note: This feature is only supported for Athenahealth integration.
Talkdesk Workforce Management
- When a shift gets traded away, the day will now be locked. The day will not be auto-scheduled, unless a shift is manually added to it.
- Fixes regarding out-of-adherence data and managing events.