July 1-5, 2024

Check out what's new from the prior week:

Release Notes

Talkdesk AI Launchpad 

  • New speech-to-text languages are now supported for Talkdesk Copilot, Talkdesk Customer Experience Analytics, CX Sensors, and Talkdesk for Service Cloud Voice (transcript).

Talkdesk Healthcare Experience Cloud for Providers

Talkdesk Workforce Management

  • When a shift gets traded away, the day will now be locked. The day will not be auto-scheduled, unless a shift is manually added to it.
  • Fixes regarding out-of-adherence data and managing events.


Product Notices

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