Check out what's new from the prior week:
Release Notes
Talkdesk Agent Workspace: Conversations
- Direct access to Inbox when using the collapsed version of the conversations panel, with no need to expand the panel.
Talkdesk Admin
- Role assignment via Roles and Permissions, when defining the Create or Update permissions for the Admin > Agents area within the Users app.
- Various enhancements implemented for the Users app, to promote a better user experience.
Talkdesk Studio
- Studio flows audit logs accessible in Audit Logs Report, via Explore (previously June 24, 2024).
Talkdesk Financial Services Experience Cloud
- New: Banking Applications (Client 360 tab) can be configured to be the first tab displayed when a client engages with an agent, via voice or digital channels.
Talkdesk Builder: Intercom Connector
- Contact Sync frequency for Intercom Connector will now be 30-minute intervals by default (previously was once per day).
Product Notices
- Reminder: Talkdesk Home Upgrade [Effective Jul 8, 2024]
- Workspace Desktop Update to Version 2.0.1 [Effective Jul 29, 2024]
- Talkdesk Studio - Assignment System Upgrade [Effective Sep 29, 2024]
- Update on Chrome Browser Third-Party Cookies Phase-Out [Effective 2025]
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.