We are excited to announce a new and improved way for you to create support tickets for the Talkdesk platform, products, and services.
Why is this change being made?
Current State:
- Previously, support tickets were created independently of your Talkdesk account.
- This process led to several challenges:
- Delays in resolution due to missing account or requester information.
- The inconvenience of navigating to another location to open tickets.
What's New:
- You can now open support tickets directly within your Talkdesk instance. This integration ensures that our Support team is immediately aware of which instance the issue pertains to.
- This new process will streamline your support experience, reduce resolution times, and enable our team to better support your needs.
Resources
Please check out this article on how to submit a ticket.
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