Check out what's new from the prior week:
Release Notes
- Talkdesk Activities
- New: Agent to Agent calls will now be visible in the Calls Snapshot Tab.
- Talkdesk Admin (Agent to Agent Recording)
- Enhancement: Agent to Agent Call Recording allows contact centers to capture and store recordings of direct calls between agents.
- Talkdesk Admin (External Transfers Recording)
- Enhancement: External Transfer Recording Administration allows administrators to enable/disable calls from being recorded following a transfer to an external number.
- Talkdesk Connections
- New: Connections executions dashboard and report available in Explore, with various details (e.g., executions' status, status codes).
- Talkdesk Digital Engagement
- New: Administrators can establish time thresholds for initial agent responses.
- Enhancement: Conversations in Chat, Social Messaging, Digital Connect and Fax channels can be viewed within Activities and Contacts apps.
- Talkdesk Digital Engagement
- Enhancement: Generation of a dedicated regional chat instance (specific to the deployment region) when creating a chat touchpoint, beginning May 30th, 2024.
- Talkdesk Live
- New: Digital channels in the Answered Contacts. The widget now has data for Voice, Chat, SMS, Email, Digital Connect, and Social Messaging.
- Talkdesk Quality Management
- New: “Random Sampling” dataset available in Explore Create, allowing customers with the Create functionality in Explore to generate custom reports and dashboards.
Product Notices
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.