March 11-15, 2024

Check out what's new from the prior week:

Release Notes

  • Talkdesk Agent Workspace: Conversations (Voice channel)
    • Enhancements:
      • "DTMF", "Blind Transfer", and "Add Guest" are now available for calls to numbers/extensions from Unified Communications providers (e.g., Talkdesk Phone, Microsoft Teams)
      • Keypad button is now available in the "Consultation" screen when the contact leaves the call
    • Fixes: Wrong queue displayed in the "Conversation details" card
  • Talkdesk Quality Management
    • New: Minimized Controls on the Advanced Player

Product Notices

This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.

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