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Network Requirements: Firewall Configurations

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As part of our ongoing efforts to provide customers with recommendations to maximize the value of Talkdesk, we recommend reviewing the list of domains below and configuring your firewall settings accordingly.

Please exclude the following domains from inspection/policing on ports 80 and 443 where applicable.

 

Notes: 

  • The asterisk (*) means that the listed domain includes all subdomains.
  • The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.

 

Additional Resources:

 

Region

Domain

Exclusion or Inclusion

Product

Purpose

USA

*.mytalkdesk.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

USA

*.talkdeskid.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

USA

talkdeskapp.s3.amazonaws.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Read static assets for Talkdesk Products

USA

td-prd-recordings.s3.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Canada

*.mytalkdeskca.com



Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Canada

*.talkdeskappca.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Canada

*.talkdeskidca.com

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Canada

talkdeskapp.s3.ca-central-1.amazonaws.com

Exclusion

Workspace,

Talkdesk Main

Read static assets for Talkdesk Products

Canada

td-prd-recordings.ca-central-1.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Europe

*.mytalkdesk.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

*.talkdeskapp.eu

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Europe

*.talkdeskid.eu

Exclusion

Authentication

Ability to log in and authenticate in Talkdesk

Europe

talkdeskapp.s3.eu-central-1.amazonaws.com

Exclusion

Workspace,

Talkdesk Main

Read static assets for Talkdesk Products

Europe

td-prd-recordings.s3.eu-central-1.amazonaws.com

Exclusion

Audio Recordings

Read audio recordings

Global


*.talkdesk.com

Exclusion

Talkdesk Website

Access to the listed Talkdesk Products

Global

*.talkdeskapp.com

Exclusion

Workspace,

Talkdesk Main,

Studio

Access to the listed Talkdesk Products

Global

td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com

Exclusion

Workspace

Look for updates and update Workspace

Global

td-prd-callbar-electron.s3.amazonaws.com

Exclusion

Callbar

Look for updates and update Callbar 

Global

td-infra-prd-us-east-1-s3-tdreseller.s3.amazonaws.com

Exclusion

Callbar (resellers)

Look for updates and update Callbar for resellers 

Global

*.testrtc.com

Exclusion

Talkdesk Network Test Tool

Determine which region has the lowest latency. The information is used by Talkdesk teams to help support customers.

Global

ws.pusherapp.com

Exclusion

Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-mt1.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-us2.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-us3.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-eu.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap1.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap2.pusher.com

Exclusion

Workspace, Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap3.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

ws-ap4.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

js.pusher.com

Exclusion

Workspace,
Callbar, Mobile, Talkdesk for Service Cloud Voice

Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging.

Global

chunderwgll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-gll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-de1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-br1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-ie1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-jp1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-sg1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-us1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-us2.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

chunderw-vpc-gll-au1.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

eventgw.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

matrix.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

sdk.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

auth.twilio.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

media.twiliocdn.com

Exclusion

Callbar, Conversations, Talkdesk for Service Cloud Voice

Voice calls signaling

Global

sdk.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

events.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

diagrpt.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

auth.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

streaming.split.io

Exclusion

Workspace

Controlled rollout of new features through feature flags

Global

*.bugsnag.com

Exclusion

Shared

Monitor for client app errors

Global

notify.bugsnag.com

Exclusion

Shared

Monitor for client app errors

Global

sessions.bugsnag.com

Exclusion

Shared

Monitor for client app errors

Global

cdn.logrocket.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

cdn.lr-ingest.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.logrocket.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.lr-ingest.io

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.logrocket.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

*.lr-in.com

Exclusion

Workspace

Monitor and analyze user sessions

Global

eu.js.logs.insight.rapid7.com

Exclusion

Workspace,

Conversations

Application Logging for monitoring purposes

Global

bam-cell.nr-data.net

Exclusion

Workspace,

Talkdesk Main

Monitor client apps

Global

js-agent.newrelic.com

Exclusion

Workspace,

Talkdesk Main

Monitor client apps

Global

streamrec.eyeson.com 

Exclusion

Talkdesk Screen Recording

Use Talkdesk Screen Recording

Global

*.gstatic.com

Exclusion

Workspace,

Talkdesk Main

Load Google fonts for Talkdesk Design System

Global

bam.nr-date.net

Exclusion

Workspace, Talkdesk Main

Monitor client apps

 

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