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Resetting a lost or forgotten Talkdesk password

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If you’ve forgotten your password and can't sign in to your Talkdesk account, you can use the  ‘Forgot password’ option to reset it:

Note: "youraccountname" is your Talkdesk subdomain (typically the name of your company).

  • Click the ‘Forgot password?’ link:

ForgotPassword.png

Please ensure you are using the email registered in your Talkdesk profile:

Request_password_reset.png

  • Click the ‘I’m not a robot’ reCAPTCHA validation box and wait for the green check mark confirmation.
  • Click the ‘Request password reset’ button. 

In a few seconds you will receive an email with instructions on how to reset your password:

PassReset-Email.png

Access the link provided in the email and create a new password: ChangeMyPassword.png

Creating a strong and secure password is an important part of protecting your Talkdesk Account.

Here are some tips for creating a strong password:

  • Use at least 8 characters
  • Use a mix of letters (uppercase and lowercase), numbers and symbols
  • Don't use your name, username or account name
  • Avoid predictable passwords such as "password", "12345" or "talkdesk"
  • Use a password manager to generate your passwords (eg. https://keepassxc.org

If you don't see the email in your inbox:

  • Check your spam/junk folder
  • Make sure email address: no-reply@talkdesk.com is not blocked or make sure all emails from this email address are always delivered

If you remember your password, you can sign in to Talkdesk and change it in your account settings by following the instructions here.

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