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Configuring a Phone Number

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Once you add a new number into your Talkdesk account, you will be redirected into your new phone number's configuration panel where you can define and change its settings.

Numbers General Settings

You can edit and change your number's configurations at any time. To do so, simply access the 'Admin' [1] section at the top of the page and select your 'Numbers' [2] tab. Next, click on the phone number that you would like to configure [3]:

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For each phone number, the following settings can be customized:

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  • Ring Groups [4]: the teams that will be using this number. Each phone number needs to have at least one ring group assigned. Ring groups can represent skills, departments, languages, etc. It is via ring groups that Talkdesk routes the different types of calls to those agents with the proper skills to handle them.
  • Friendly Name [5]: a name that helps you better identify your phone number (e.g: sales line, support line)
  • If-No-Answer Phone Number [6]: this is a backup number that we call before sending the call to voicemail.
  • VIP Phone Number [7]: if you define the phone number as VIP, callers will automatically jump to the front of the queue when they reach you via this number.

Don't forget to click on 'Save' [8].

Besides the above listed options, for each phone number you can also configure GreetingsExtensions, IVRs and other more advanced settings.

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