Note: In case your account is in Europe or Canada, for the time being, you will still be seeing the classic Numbers experience, under the Admin section and the Admin app in Workspace. We plan on enabling the new Numbers experience in Workspace in your region in a few months. Please use this part of the article if you need guidance.
Once you add a new phone number to your Talkdesk account, you will be redirected to that number's configuration panel.
You can edit and change your number's configurations at any time by following these steps:
Note: If you are using Talkdesk Studio™, depending on how the components are configured, some of these settings may not be applicable.
1. Access the Admin [1] section and select the Numbers [2] tab. Next, click on the phone number that you wish to configure [3].
2. For each phone number, the following settings can be customized:
- "Friendly Name": A name that helps you better identify your phone number (e.g.: sales line, support line).
- "Ring Groups": The teams that will be using this number. Each phone number needs to have at least one ring group assigned. Ring groups can represent skills, departments, languages, etc. It is via ring groups that Talkdesk routes the different types of calls to those agents with the proper skills to handle them.
Editing a Friendly Name
1. To edit the “Friendly name”, click on Edit [4] on the “Details” page of the phone number you want to configure.
2. Then, write the Friendly name [5] you want for your phone number, and click Save [6].
Editing Ring Groups
1. To edit ring groups, you will need to click on Go to legacy settings [7] on the “Details” page of the phone number you want to configure. The area to edit the ring groups is not yet on Talkdesk Workspace, so you will need to access Talkdesk Classic.
2. Once within the number’s General tab, add the ring group’s name to the field [8], press “Enter” on your keyboard, and click Save [9].
Note: More settings can be applied to the phone number in Talkdesk Studio.
Numbers (Classic)
Note: In case your account is Europe or Canada region, you are still seeing the Classic Numbers app. It is in our plans to, in the short term, enable the new version in your area. For now, please consider the following steps.
Once you add a new phone number to your Talkdesk account, you will be redirected to that number's configuration panel.
You can edit and change your number's configurations at any time.
Note: If you are using Talkdesk Studio™, depending on how the components are configured, some of these settings may not be applicable.
To do so, simply access the Admin [1] section at the top of the page and select the Numbers [2] tab. Next, click on the phone number that you would like to configure [3].
For each phone number, the following settings can be customized:
- "Ring Groups" [4]: The teams that will be using this number. Each phone number needs to have at least one ring group assigned. Ring groups can represent skills, departments, languages, etc. It is via ring groups that Talkdesk routes the different types of calls to those agents with the proper skills to handle them.
- "Friendly Name" [5]: A name that helps you better identify your phone number (e.g: sales line, support line)
- "If-No-Answer Phone Number" [6]: This is a backup number that we call before sending the call to voicemail.
- "VIP Phone Number" [7]: If you define the phone number as VIP, callers will automatically jump to the front of the queue when they reach you via this number.
Don't forget to click Save [8].
Besides the above-listed options, for each phone number, you can also configure Greetings, Extensions, IVRs, and other more advanced settings.