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Configuring custom Business Hours

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Customizing your business hours allows you to decide when, where and how you want to receive your calls.

Talkdesk allows you to define different business hours per day of the week, weekends, for individual phone numbers or for all phone numbers in your account. To configure your business hours for all phone numbers associated with your account:

  • Log into your Talkdesk account as an Administrator.
  • Click on the "Admin" tab at the top of the page [1]. 
  • Select the "Preferences" tab [2] and scroll down to the "Business Hours" section [3]. 

  • Click on the "Weekdays" tab [4] to define business hours for Monday-Friday.
  • Click the calendar icon [5].
  • Click on the day(s) of the week for which you would like to configure business hours.
  • Adjust the slider to select your business hours for the selected day(s).
  • Click “Add new rule” [6] to define different business hours for another weekday.

 

  • Click the "Weekend" tab [7] to define business hours for Saturday and Sunday by following the instructions above.

If you want your IVR to be enabled and active also outside your Business Hours, make sure to tick 'Yes' next to the 'After Hours IVR Enabled' option:

  • When you are finished configuring business hours, click “Save” at the bottom of the page.

To define different business hours per phone number, follow these instructions:

  • Log into your Talkdesk account as an Administrator.
  • Click on the "Admin" tab at the top of the page.
  • Click on the “Numbers” tab.
  • Click on the phone number for which you would like to configure business hours.
  • Click on the “Custom Settings” tab.
  • Click “Yes” next to “Override Account Settings”.
  • Configure business hours by following the directions above.

If no rule is set for business hours, numbers will inherit the main account business hours rules.

 

 

 

 

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