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Activating your Talkdesk for Zendesk Integration


The setup is quick and easy and no programming is required. Just enter your Zendesk account information and the integration process is complete!

Follow these steps to activate the integration:

Get Your Zendesk Credentials

Login to your Zendesk account and follow the steps below to get an API key:

  • Click the 'Admin' icon [1] on the left menu and then under 'Channels' [2] select 'API' [3] from the left side bar.
  • In the 'Token Access' section make sure the token access option is enabled [4].
  • Press the 'add new token' link [5].
  • A pop-up message will show up asking you to enter a label for this API token. Type in a name and click 'Create' [6]:

Your new API token will be created and displayed only once so you'll need to copy it somewhere safe before continuing.


Activate the Zendesk Integration in Talkdesk

  • Log into your Talkdesk account as an Administrator.
  • Select the 'Admin' section at the top of the page [7].
  • Click the 'Integrations' [8] tab and then the Zendesk 'Connect' button [9].

Fill out the form with your Zendesk credentials:

  • You will need to enter your Zendesk account subdomain [10].
  • The email address used to generate the API token [11].
  • The API token [12] that you copied from Zendesk.
  • Select the appropriate boxes to customize the configuration in order to synchronize contacts, load interactions and choose the interaction types [13].
  • Once you have completed these steps click 'Save' [14].

The Talkdesk and Zendesk integration is now activated! All information will be automatically synchronized between Talkdesk and Zendesk and you can start adding automations.

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