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September 9, 2022 - iOS Version 6.1.0

On Friday, September 9th, 2022, we will be releasing version 6.1.0 of Talkdesk Conversations Mobile™ for IOS.

 

New:  

• Voicemails: Allows you to access and listen to Voicemails.

For more information about the Conversations Mobile App, please visit our documentation.

 

August 11, 2022 - Android Version 6.1.0

On Thursday, August 11th, 2022, we will be releasing version 6.1.0 of Talkdesk Conversations Mobile™ for Android.

 

New:  

• Voicemails: Allows you to access and listen to Voicemails.

For more information about the Conversations Mobile App, please visit our documentation.

 

July 20, 2022 - iOS Version 6.0.1

On Wednesday, July 20th, 2022, we will be releasing version 6.0.1 of Talkdesk Conversations Mobile™ for iOS.

 

Enhancements:

• Bug fixes and performance.

For more information about the Conversations Mobile App, please visit our documentation.

 

July 14, 2022 - Android Version 5.2.1

On Thursday, July 14th, 2022, we will be releasing version 5.2.1 of Talkdesk Conversations Mobile™ for Android.

 

Enhancements:

• Bug fixes and performance.

For more information about the Conversations Mobile App, please visit our documentation.

 

July 4, 2022 - iOS Version 6.0.0

On Monday, July 4th, 2022, we will be releasing version 6.0.0 of Talkdesk Conversations Mobile™ for iOS.

 

New:  

• Call Switching: Now, agents can switch from a current call to another incoming call to their direct lines. Doing this simultaneously ends the current call.

For more information about the Conversations Mobile App, please visit our documentation.

 

June 9, 2022 - iOS Version 5.1.0

On Thursday, June 9th, 2022, we will be releasing version 5.1.0 of Talkdesk Conversations Mobile™ for iOS.

 

New:  

• Call Quality indicators: Now, agents will have a call quality indicator during calls. 
• App Localization: Agents will be enabled to use the application in their native language, according to the phone settings. 
• Improvements to the After Call Work Flow: Now, the call close summary window and after call work status settings will be respected. 

 

Enhancements:

• Bug fixes and performance.

For more information about the Conversations Mobile App, please visit our documentation.

 

June 6, 2022 - Android Version 5.2.0

On Monday, June 6th, 2022, we will be releasing version 5.2.0 of Talkdesk Conversations Mobile™ for Android.

 

New:  

• Call Quality indicators: Now, agents will have a call quality indicator during calls. 
• App Localization: Agents will be enabled to use the application in their native language, according to the phone settings. 
• Improvements to the After Call Work Flow: Now, the call close summary window and after call work status settings will be respected. 

 

Enhancements:

• Bug fixes and performance.

For more information about the Conversations Mobile App, please visit our documentation.

 

April 6, 2022 - Android Version 5.1.1

On Wednesday, April 6th, 2022, we will be releasing version 5.1.1 of Talkdesk Conversations Mobile™ for Android.

This version includes bug fixes and performance improvements.

 

For more information about the Conversations Mobile App, please visit our documentation.

 

February 10, 2022 - iOS Version 5.0.0

On Thursday, February 10th, 2022, we are releasing version 5.0.0 of the Talkdesk Conversations Mobile App for iOS. 

 

New:  

SMS: The SMS channel is now available in the iOS version of the App. If you would like to have access to this feature, please reach out to Talkdesk Support.

Salesforce Relate To: This feature enables agents to select existing tickets in Salesforce and relate them to inbound and outbound calls.

Emergency Calls 911: E911 is a Federal Communications Commission program designed to automatically route 911 calls to the appropriate Public Safety Answering Point (PSAP), based on Automatic Number Identification (ANI). With this version, this type of calls will be supported by the App.

This version also includes bug fixes and performance enhancements.

 

February 10, 2022 - Android Version 5.1.0

On Thursday, February 10th, 2022, we are releasing version 5.1.0 of the Talkdesk Conversations Mobile App for Android. 

 

New:  

Salesforce Relate To: This feature enables agents to select existing tickets in Salesforce and relate them to inbound and outbound calls.

Emergency Calls 911: E911 is a Federal Communications Commission program designed to automatically route 911 calls to the appropriate Public Safety Answering Point (PSAP), based on Automatic Number Identification (ANI). With this version, this type of calls will be supported via App.

This version also includes bug fixes and performance enhancements.

 

December 14, 2021 - iOS Version 4.2.1

On Tuesday, December 14th, 2021, we will be releasing version 4.2.1 of Talkdesk Conversations Mobile™ for iOS.

This version includes bug fixes and performance improvements. 

Note: After this version, we will no longer support updates to devices which are still using iOS 13. This means that you’ll not be able to download the app from the App Store or update it to the next version.

 

December 7, 2021 - Android Version 5.0.0

On Tuesday, December 7th, 2021, we will be releasing version 5.0.0 of the Talkdesk Conversations Mobile app for Android.

New:

• SMS: With this version, we are releasing a new feature that allows you to send, receive, and manage conversations with your contacts using SMS. If you would like to have access to this feature, please reach out to Talkdesk Support. 

 

Note: After this version, we will no longer support updates to devices which are still using Android 6.0 and Android 7.0. This means that you’ll not be able to download the app from Google Play or update it to the next version.

 

October 27, 2021 - iOS Version 4.2.0

On Wednesday, October 27th, 2021, we will be releasing version 4.2.0 of the Talkdesk Conversations Mobile App for iOS. 

In this version, we updated the name of the app and the app’s icon. Additionally, we included bug fixes and performance improvements.

 

October 27, 2021 - Android Version 4.3.0

On Wednesday, October 27th, 2021, we will be releasing version 4.3.0 of the Talkdesk Conversations Mobile App for Android. 

In this version, we updated the name of the app and the app’s icon.

 

August 18, 2021 - iOS Version 4.1.1

On Wednesday, August 18th, 2021, we are releasing version 4.1.1 of Talkdesk Mobile Agent™ for iOS, which includes:

• Bug fixes and other performance improvements.

August 4, 2021 - iOS Version 4.1 / Android Version 4.2

On Wednesday, August 4th, 2021, we are releasing version 4.2 of Talkdesk Mobile Agent™ for Android and version 4.1 for iOS, which include:

• The ability to perform blind transfers to the desired destination. 

• Bug fixes and other performance improvements.

 

July 24, 2021 - Android Version 4.1

On Wednesday, July 14th, 2021, we are releasing version 4.1 of Talkdesk Mobile Agent™ for Android which includes the following:

 

New:

• Activities: You can now track all interaction records, including missed or abandoned calls, regardless of the device or platform they were handled from. 

Enhancements:

• Bug fixes and other performance improvements.

 

June 23, 2021 - iOS Version 4.0.0

On Wednesday, June 23rd, 2021, we are releasing version 4.0 of Talkdesk Mobile Agent™ for iOS which includes the following:

 

New:

• Agent to Agent Calls: You can now search for agents in the company address book and initiate a call to those agents.
• Activities: You can now track all interaction records, including missed or abandoned calls, regardless of the device or platform they were handled from.
• Enhancements: We sped up the data retrieval process for an incoming call and, as a result, you will no longer see “Unknown Calls” on your screen.
• We improved the user experience when placing a call from “Contacts”. 
• Bug fixes and other performance improvements.

 

June 2, 2021 - Android Version 4.0.0

On Wednesday, June 2nd, 2021, we are releasing version 4.0.0 of Talkdesk Mobile Agent™ for Android which includes the following:

 

New:

• Agent to Agent Calls: You can now search for agents in the company address book and initiate a call to those agents.

Enhancements:

• We sped up the data retrieval process for an incoming call and, as a result, you will no longer see “Unknown Calls” on your screen.
• We improved the user experience when placing a call from “Contacts”.
• Bug fixes and other performance improvements.

 

May 27, 2021 - Agent Level Permissions

On Thursday, May 27th, 2021, we will release the following feature for Talkdesk Mobile Agent™:

 

New

• Agent Level Permissions: Until now, Mobile Agent access was managed only at the account level: if the account had access, all the agents would have access too. You can now customize the agents’ access to Talkdesk Mobile Agent, individually or in bulk, choosing who has access to the feature.

If you want to know more about this topic, please check the Mobile Agent Overview articlehere.

 

May 11, 2021 - Android Version 3.0.4

On Tuesday, May 11th, 2021, we are releasing version 3.0.4 of Talkdesk Mobile Agent™ for Android which includes bug fixes and performance enhancements.

 

May 4, 2021 - Android Version 3.0.3

On Tuesday, May 4th, 2021, we are releasing version 3.0.3 of Talkdesk Mobile Agent™ for Android which includes bug fixes and performance enhancements.

 

March 24, 2021 - Android Version 3.0.2

On Wednesday, March 24th, 2021, we are releasing version 3.0.2 of Talkdesk® Mobile Agent™ for Android which includes bug fixes and performance enhancements.

 

March 2, 2021 - iOS Version 3.0.2

On Tuesday, March 2nd, 2021, we are releasing version 3.0.2 of Talkdesk® Mobile Agent™ for iOS which includes bug fixes and performance enhancements.

 

Enhancements

• The Incoming Call Identifier feature allows the agent to have the contact’s information displayed.

 

For more information, please check ourTalkdesk Mobile Agent documentation, which is being continuously updated.

 

December 22, 2020 - iOS Version 3.0.1

On Tuesday, December 22nd, 2020, Talkdesk® is releasing version 3.0.1 of Mobile Agent™ for iOS which includes bug fixes and performance enhancements.

 

December 2, 2020 - iOS Version 3.0 / Android Version 3.0

On Wednesday, December 2nd, 2020, Talkdesk® is releasing the third major update of Mobile Agent for iOS and Android: Mobile Agent 3.0.

Mobile Agent 3.0 includes bug fixes and enhancements, along with warm transfers functionality for both iOS and Android platforms.

The warm transfer feature enables users to hand-off calls to a supervisor, another agent, or a subject matter expert. Agents can do it easily whether transferring to an agent, a ring group, or an external number, with the opportunity to speak with the other party before performing the transfer, so they can ensure the customer has a smooth and seamless handoff, and the new party has any context they may need.

 

October 28, 2020 - Android Version 2.1.2

On October 28, 2020, Talkdesk®is releasing version 2.1.2 of Mobile Agent™for Android, which includes bug fixes and performance enhancements.

 

October 14, 2020 - iOS Version 2.2.2

On October 14, 2020, Talkdesk is releasing version 2.2.2 of Mobile Agent for iOS including bug fixes and performance improvements, as well as the following new feature:

• Agents can now manually pause and resume call recordings during a call.

 

September 23, 2020 - iOS Version 2.2.1 / Android Version 2.1.1

On September 23rd, 2020, Talkdesk is releasing new versions of Mobile Agent for both Android and iOS and which include the following:

 

Android - Version 2.1.1

• Bug fixes and performance improvements.

iOS - Version 2.2.1

• Bug fixes and performance improvements.

 

September 3, 2020 - iOS Version 2.2.0 / Android Version 2.2.0

On Thursday, September 3rd, 2020, Talkdesk is releasing version 2.2.0 of Mobile Agent for both Android and iOS which includes the following enhancements:

 

Android

• The ability to create, edit, and delete contacts.
• The ability to pause and resume recordings during calls.

iOS

• The ability to create, edit, and delete contacts.
• Bug fixes and performance improvements.

 

July 28, 2020 - iOS Version 2.0.2

On Tuesday, July 28th, 2020, Talkdesk is releasing version 2.0.2 of Mobile Agent for iOS.

We are introducing Apple Watch functionality to the app, including:

• The ability to change status.
• To be notified of incoming calls.
• Notification to wrap up calls.
• To be able to review the call history, including missed calls.

 

June 26, 2020 - iOS Version 2.0.1

On Friday, June 26th, 2020, Talkdesk is releasing version 2.0.1 of the Mobile Agent for iOS.

We are introducing bug fixes and performance improvements, including a fix to the click-to-call feature.

 

June 18, 2020 - Android Version 2.0

On Thursday, June 18th, 2020, Talkdesk is releasing the second major version of Mobile Agent for iOS and Android - Mobile Agent Version 2.0.

We are introducing the following:

• A redesigned app with improved navigation on smartphones and tablets.
• The ability to search, read, and call Talkdesk contacts.
• Contact-pop to Salesforce and Zendesk.
• Tablet version now for Android as well as iPadOS.
• Integration with the Shortcuts app (iOS).
• Boosted productivity with the ability to change status and place calls using Siri.

 

May 20, 2020 - iOS Version 1.5.0 / Android Version 1.4.0

On Wednesday, May 20th, 2020, Talkdesk is releasing new iOS and Android versions of the Mobile Agent:

• iOS Version 1.5.0
• Android 1.4.0

We are introducing performance improvements, as well as the following:

• The ability to see missed calls in the call history.
• Tablet version - iPad only for now, Android coming soon.
• Extension of the active session time to prevent frequent logout.

 

March 25, 2020 - iOS Version 1.4.3

On Wednesday, March 25th, 2020, Talkdesk is releasing iOS Version 1.4.3 of the Mobile Agent.

We are introducing performance improvements and fixes, as well as a new feature enabling users to copy and paste numbers on the dialer screen.

 

March 18, 2020 - Talkdesk Mobile Agent

On Wednesday, March 18th, 2020, we have changed the way the Mobile Agent is enabled:

• The Mobile Agent is now automatically enabled for Professional Plus and Enterprise customers.
• All customers that have Mobile Agent enabled will be able to turn it on and off in Talkdesk main web application without needing to contact customer support.

You can see the Talkdesk Mobile Agent articles here.

 

February 5, 2020 - iOS Version 1.4.1 / Android Version 1.3.1

On Wednesday, February 5th, 2020, Talkdesk is releasing new iOS and Android versions of the Mobile Agent.

We are introducing performance improvements and fixes, as well as the following feature:  

iOS Version 1.4.1:

• Dark Mode.

Android Version 1.3.1:

• Dark Mode.

 

January 26, 2020 - Android Version 3.0.1

On Tuesday, January 26th, 2021, we are releasing version 3.0.1 of Talkdesk® Mobile Agent™ for Android which includes bug fixes and performance enhancements.

 

January 20, 2020 - iOS Version 1.4.0 / Android Version 1.3.0

On Monday, January 20th, 2020, Talkdesk is releasing new iOS and Android versions of the Mobile App.

We are introducing performance improvements and fixes, as well as the following features:  

iOS Version 1.4.0:

• Outbound Caller ID selection.
• New “on a call” design.
• Context card.
• Ability to provide in-app feedback.

Android Version 1.3.0:

• Outbound Caller ID selection.
• Ability to provide in-app feedback.

 

November 26, 2019 - iOS Mobile App Version 1.3.3

Today, November 26, 2019, Talkdesk is releasing version 1.3.3 of the iOS Mobile App targeting iOS 13 compatibility and enhancing stability overall. 

 

Enhancements:

• Optimizations for iOS 13.

Fixes:

• Following the iOS 13 software update, the Mobile App frequently crashed on the call screen, after dialing a phone number, and on the iPhone 7 Plus when the app was idle for some time. These issues have all been fixed.