Submit a request

A support ticket may only be opened by one of your account Administrators. If you don’t belong to this group of Users, please contact one of them to request assistance. They will be able to provide basic troubleshooting with your equipment and network.

In case you are an Administrator looking for support, this guide can provide insights regarding the initial troubleshooting. If you still require our experts' help, please consider including valuable information upon submitting your request.

Please insert the full company registered designation

Please provide your Business Address

Please select one

Please insert Business Identifier for non-US company

Please enter your EIN (XX-XXXXXXX)

Please select one

Please select one

https://yourdomain.com

https://www.yourdomain.com/privacy

https://www.yourdomain.com/terms

Please Select One

e.g., AAPL (For Public Companies Only)

e.g., NASDAQ (For Public Companies Only)

Please insert the Primary Representative's email

Please insert the Primary Representative title and position

Please include the Country Code

Does this registration include a secondary Authorized Representative?

Please insert the Secondary Representative's email

Please insert the Secondary Representative title and position

Please include the Country Code

• 𝗟𝗼𝘄: is recommended for customers sending fewer than 6,000 message segments per day to the US (2,000 message segments per day to T-Mobile). • 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱: is recommended for customers sending messages at scale. Your daily limit may fall between 6,000 and 600,000 message segments per day to the US (2,000 - 200,000 per day to T-Mobile).

Please select the number of campaigns you need to register.

Select the use case that best describes why you’re sending messages.

Select the use case that best describes why you’re sending messages. (if applicable)

e.g., This Campaign will send one-time passcodes (OTPs) from YourCompany to customers who are logging in or performing actions that require identity verification. Messages are sent only to users who have opted in by creating an account and initiating a login or security check.

Select how end-users opt-in to receive messages

e.g,. An in-store visitor completes a physical form that collects their phone number and their consent to subscribe to your texting campaign. 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Host a screenshot of the paper form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL • Keep physical copies as records of consent.

e.g., A QR code displayed in-store, on marketing materials, or online that either • Links to a web form for opt-in, OR • Opens the customer's messaging app with a pre-populated opt-in message. 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁: • If the QR code leads to an online form that is behind a login or not yet published, host a screenshot of the form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL in the Message Flow Field • Test QR codes on multiple devices before deployment

e.g., •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Would you like to receive automated text alerts about your account? Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out. Mobile Terms of Service are available at http://talkdesk.com/terms and our Privacy Statement can be found at https://talkdesk.com/pp. Please reply with 'yes' or 'no' to indicate if you would like this service". Reply 'Yes' or 'No' if you would like this service" •𝗖𝗮𝗹𝗹𝗲𝗿:"Yes." •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Great, we will send a confirmation text shortly."

e.g., Customer sees advertisement: "Text OFFERS to 11111 to get exclusive offers from YourCompany!" • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘁𝗲𝘅𝘁𝘀: "OFFERS" to 11111 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Welcome to YourCompany Offers! Get up to 3 msgs/month with exclusive offers and updates. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Conditions: yourcompany.com/terms Privacy Policy: yourcompany.com/privacy Reply Y to confirm your subscription." 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: Y 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Thank you for subscribing. Your first offer is coming soon".

e.g., Customers opt-in by visiting our website at www.yourdomain.com/contact and checking a dedicated SMS consent box. The box is unchecked by default. Next to the box, it states: 'I agree to receive text messages from Acme Corp. Message and data rates may apply. Reply STOP to opt out.' 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Checkbox must be actively selected by the user, not pre-checked • If the web opt-in is behind a login or not yet published, host a screenshot on a publicly accessible website (like OneDrive or Google Drive) and provide the URL.

e.g., YourCompany: Your one-time password is [123456]. It expires in 5 minutes. Please don't share this code. Reply STOP to opt out.

e.g., YourCompany: Use [654321] as your verification code to complete your login. This code will expire in 5 minutes. Reply STOP to unsubscribe.

Please describe the Talkdesk product used for this campaign

List all SMS-capable phone numbers for this campaign, comma separated

Select the use case that best describes why you’re sending messages.

Select the use case that best describes why you’re sending messages. (if applicable)

e.g., This Campaign will send customer care messages from Talkdesk to customers who have opted in. The messages will include account management updates, support requests, and responses to customer inquiries. Customers will receive these messages to help resolve issues, manage their accounts, or get assistance with products and services.

Select how end-users opt-in to receive messages

e.g,. An in-store visitor completes a physical form that collects their phone number and their consent to subscribe to your texting campaign. 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Host a screenshot of the paper form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL • Keep physical copies as records of consent.

e.g., A QR code displayed in-store, on marketing materials, or online that either • Links to a web form for opt-in, OR • Opens the customer's messaging app with a pre-populated opt-in message. 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁: • If the QR code leads to an online form that is behind a login or not yet published, host a screenshot of the form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL in the Message Flow Field • Test QR codes on multiple devices before deployment

e.g., •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Would you like to receive automated text alerts about your account? Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out. Mobile Terms of Service are available at http://talkdesk.com/terms and our Privacy Statement can be found at https://talkdesk.com/pp. Please reply with 'yes' or 'no' to indicate if you would like this service". Reply 'Yes' or 'No' if you would like this service" •𝗖𝗮𝗹𝗹𝗲𝗿:"Yes." •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Great, we will send a confirmation text shortly."

e.g., Customer sees advertisement: "Text OFFERS to 11111 to get exclusive offers from YourCompany!" • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘁𝗲𝘅𝘁𝘀: "OFFERS" to 11111 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Welcome to YourCompany Offers! Get up to 3 msgs/month with exclusive offers and updates. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Conditions: yourcompany.com/terms Privacy Policy: yourcompany.com/privacy Reply Y to confirm your subscription." 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: Y 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Thank you for subscribing. Your first offer is coming soon".

e.g., Customers opt-in by visiting our website at www.yourdomain.com/contact and checking a dedicated SMS consent box. The box is unchecked by default. Next to the box, it states: 'I agree to receive text messages from Acme Corp. Message and data rates may apply. Reply STOP to opt out.' 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Checkbox must be actively selected by the user, not pre-checked • If the web opt-in is behind a login or not yet published, host a screenshot on a publicly accessible website (like OneDrive or Google Drive) and provide the URL.

e.g., YourCompany: Your ticket #[12345] has been updated. Log in to your account at acmesupport.com to view details. Reply STOP to opt out of updates.

e.g., YourCompany: We're here to help! Contact our support team at 111-111-111 or visit yourdomain.com/support for assistance. Reply STOP to unsubscribe.

Please describe the Talkdesk product used for this campaign

List all SMS-capable phone numbers for this campaign, comma separated

Select the use case that best describes why you’re sending messages.

Select the use case that best describes why you’re sending messages. (if applicable)

e.g., This Campaign will send delivery status updates from Talkdesk to customers who have opted in. The messages will include tracking information, delivery confirmations, and updates on any delays or issues with their orders.

Select how end-users opt-in to receive messages

e.g,. An in-store visitor completes a physical form that collects their phone number and their consent to subscribe to your texting campaign. 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Host a screenshot of the paper form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL • Keep physical copies as records of consent.

e.g., A QR code displayed in-store, on marketing materials, or online that either • Links to a web form for opt-in, OR • Opens the customer's messaging app with a pre-populated opt-in message. 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁: • If the QR code leads to an online form that is behind a login or not yet published, host a screenshot of the form on a publicly accessible website (like OneDrive or Google Drive) and provide the URL in the Message Flow Field • Test QR codes on multiple devices before deployment

e.g., •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Would you like to receive automated text alerts about your account? Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out. Mobile Terms of Service are available at http://talkdesk.com/terms and our Privacy Statement can be found at https://talkdesk.com/pp. Please reply with 'yes' or 'no' to indicate if you would like this service". Reply 'Yes' or 'No' if you would like this service" •𝗖𝗮𝗹𝗹𝗲𝗿:"Yes." •𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗜𝗩𝗥: "Great, we will send a confirmation text shortly."

e.g., Customer sees advertisement: "Text OFFERS to 11111 to get exclusive offers from YourCompany!" • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘁𝗲𝘅𝘁𝘀: "OFFERS" to 11111 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Welcome to YourCompany Offers! Get up to 3 msgs/month with exclusive offers and updates. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Conditions: yourcompany.com/terms Privacy Policy: yourcompany.com/privacy Reply Y to confirm your subscription." 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: Y 𝗬𝗼𝘂𝗿𝗖𝗼𝗺𝗽𝗮𝗻𝘆: "Thank you for subscribing. Your first offer is coming soon".

e.g., Customers opt-in by visiting our website at www.yourdomain.com/contact and checking a dedicated SMS consent box. The box is unchecked by default. Next to the box, it states: 'I agree to receive text messages from Acme Corp. Message and data rates may apply. Reply STOP to opt out.' 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: • Checkbox must be actively selected by the user, not pre-checked • If the web opt-in is behind a login or not yet published, host a screenshot on a publicly accessible website (like OneDrive or Google Drive) and provide the URL.

e.g., YourCompany: Your order #[123456] has been shipped and is expected to arrive on [MM/DD/YYYY]. Track your package at yourdomain.com/track. Reply STOP to opt out.

e.g., YourCompany: Your package has been delivered to your address on [MM/DD/YYYY] at [HH:MM AM/PM]. If you have any issues, contact us at 111-111-111. Reply STOP to unsubscribe.

Please describe the Talkdesk product used for this campaign

List all SMS-capable phone numbers for this campaign, comma separated

e.g. START, SUBSCRIBE

e.g., STOP, UNSUBSCRIBE

Please provide the auto-reply message sample that an end user will receive upon texting in the opt-out keywords. The Opt-out message must provide acknowledgment of the opt-out request and confirmation that no further messages will be sent. It is also recommended that these opt-out messages include the brand name.

e.g., HELP, INFO

Please provide the auto-reply message sample that an end user will receive upon texting in Help keywords. It is recommended that the Help message include the brand name and additional support contact information.

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