Important Note: This feature is available in Preview for select customers. Contact the Talkdesk account team to confirm availability.
Talkdesk Voyager™ is a customer journey orchestration solution that lets you design, launch, and monitor coordinated multi-step outreach across supported digital and voice channels, using AI-assessed outcomes and bounded, goal-driven automation to guide each customer toward the next relevant step.
For more details, follow this section and read the Talkdesk Voyager documentation section.
[Preview] November 16, 2026
Important Note: This feature is available in Preview for select customers. Contact the Talkdesk account team to confirm availability.
New:
On Monday, November 16, 2026, we will release Talkdesk Voyager™ in Preview.
Talkdesk Voyager is a customer journey orchestration solution that coordinates multi-step outreach across SMS, WhatsApp, email, and Agentless Voice. Journeys start manually, on a schedule, or from a Talkdesk event, and AI-assessed outcomes choose each next step.
What’s Included
- Visual canvas: Build a journey with nodes, and add several entry points.
- Audiences and data sources: Import a CSV or Excel file, define rules, or pull data from an API or a DataCloud segment.
- Cross-channel outreach: Send personalized messages from reusable templates.
- Agentic AI: Outcome Assessment reads a reply and picks the next step. Agentic Loop works toward a goal within set limits.
- Stimulator: Test a journey in a sandbox before launch.
- Monitoring and reporting: Track runs in the Journey Monitor, reports, and a dashboard.
Enhancements
- Journey variables: Variables are now set on the canvas with a variable chip.
- Sidecar configuration: Separate sidecar mappings are removed.
Resources
- Overview: For more information, see Talkdesk Voyager: Overview.
- How-to: Please read Talkdesk Voyager: Building and Publishing and Talkdesk Voyager: Monitoring and Reporting.