Service Health can send incident updates by email to people outside your Talkdesk account, such as IT on-call teams, operations leads or partners. Recipients do not need a Talkdesk account or license.
Adding an external recipient
1. In Service Health, select Configure notifications.
2. Select External email notifications.
3. Enter the recipient's email address and select Add.
The address appears in the Recipients list.
Note: Each address on the list is treated individually. If two addresses, for example an alias and a mailbox, lead to the same inbox, that person can receive more than one email.
Removing a recipient
1. In Service Health, select Configure notifications, and then External email notifications.
2. In the Recipients list, remove the address you want to stop notifying.
The recipient stops receiving incident emails.
What recipients receive
Every time an incident is updated, recipients automatically receive an email with the incident name, the affected region, and the latest update.
Unsubscribing
Every email includes an unsubscribe link. Recipients can use it at any time to stop notifications, including when the Talkdesk account is suspended or closed. Once a recipient unsubscribes, they no longer appear in the Recipients list.